Director, Tutoring Services

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

UNG Core Values
https://ung.edu/about/mission-vision-values.php

The Director of Tutoring Services is responsible for operations, development, and supervision of the tutoring centers at all UNG campuses. This includes directing tutoring center operational activities and assisting with the hiring, training, and supervising of staff tutors and student workers. 

• Provide leadership to Tutoring Services for UNG: supervise and evaluate all full-time staff, manage budget allocation, assess effectiveness of tutoring services in each area and by campus, and make recommendations regarding those assessments and evaluations to the Assoc. VP and Dean of University College. 
• Manage all UNG tutoring locations (on campus and online); provide support services and promote and maintain good public relations with faculty, staff, students, and administrators; serve as liaison with tutoring, instructional and administrative staff in conducting periodic reviews of the tutoring center's programs and activities; meet regularly with asst. directors, coordinators, and faculty leads for tutoring services.
• Work as a part of the Tutoring Services leadership team to develop and implement academic support activities to increase student retention and graduation rates and to collaborate with other departments to develop student-focused projects and services.
• Recruit, hire, train, supervise, observe, evaluate qualified professional STEM tutors, student workers, and embedded tutors; approve bi-weekly timecards; facilitate program evaluation with tutors at the end of each semester.
• Collect, analyze, and disseminate university-wide tutoring data to determine growth potential, program evaluation, program activity reports; research and benchmark other tutoring and learning assistance programs at peer institutions and on-campus to develop synergy and reduce redundancy with these programs. 
• Maintain an up-to-date Tutoring Services Policy Manual and oversee CRLA-compliant training for student tutors employed by Tutoring Services. Maintain CRLA certification.
• Represent the College and Tutoring Services at internal and external events.
• Tutor students in area(s) of expertise.
• Serve on university committees, participate in professional development opportunities, contribute at orientations, and perform other duties as assigned by the AVP and Dean of University College. 

• Master's degree is required. Preferably in a STEM field. 
• Five years of tutoring center experience, with a minimum of two years of experience in higher education teaching or in a coordinating/management position in a student success unit. 

• PhD preferred.

$63,303 - $69,633

• Resume, Cover Letter, and Transcripts
• Contact information for three professional references 

• Must possess knowledge of Tutoring Center theory
• Must have a high level of competency with computers
• Strong organizational and communication skills
• Ability to manage diverse assignments
• Possess the ability to work in a team environment
• Capable of dealing tactfully and courteously with students, faculty, and staff
• Ability to read, analyze, and interpret general periodicals, professional journals, and technical procedures
• Ability to write reports, business correspondence, and procedure manuals 
• Ability to effectively present information and respond to questions from students, faculty, staff, and the general public 
• Strong teaching and presentation abilities 
• Proven ability to multi-task and manage staff and student workers  

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

• Position of Trust + Education & Credit