Director, Student Success

Details

Posted: 15-Mar-24

Location: South Orange, New Jersey

Salary: Open

Categories:

Staff/Administrative
Student Affairs/Services

Internal Number: 496164

The Office of the Dean, within the College of Human Development, Culture and Media at Seton Hall University, invites applications for Director of Student Success, a full-time administrative appointment.

Duties and Responsibilities:

Reporting to the Associate Dean for Student Success and Engagement, the Director is responsible for the holistic support of graduate and undergraduate students through co-curricular programs, individualized academic success plans, and collaboration and training on related best practices for faculty and academic advisors. Aligned with institutional priorities and the Associate Dean’s vision, the Director will manage, monitor, and use available alert systems to communicate with students and identify appropriate intervention strategies. The Office of Student Success and Engagement is seeking a collaborative, student-centered individual who values excellence in student services and is committed to diversity, equity, and inclusion.
Academic Support and Retention
• Creates and implements workshops and online resources to meet student and faculty needs
• Serves as the lead academic interventionist to mitigate academic concerns and provide strategies for navigating academic transition.
• Works closely with other College/University departments and offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success.
• Develops CHDCM-specific student performance indicators and manages, monitors, and uses available alert systems to communicate with students and identify appropriate intervention strategies. Annually assess supplemental indicators to maximize student success.
• Conducts one-on-one meetings with students to develop learning, financial, and life strategies that promote student success, specifically focusing on problem solving, critical thinking, time/stress management, goal setting, creating study plans, test preparation, financial literacy, and other student success skills and strategies.
• In collaboration with the Associate Dean, determines the best personalized, proactive approach to serve students and tracks the advancement of provided services through intentional assessment and evaluation. Aligned with the Associate Dean’s vision, stewards donor funded scholarships as part of annual selection and notification processes.
• Using the University’s early intervention metrics and systems as a baseline, develops implements, and annually assesses supplemental College-level indicators of academic distress (e.g., performance in foundational coursework). Informed by data and longitudinal tracking of students, the Director prepares for the Associate Dean reports on outcomes, key performance indicators, program effectiveness, and results, including annual and other reporting requirements.
Academic Advisement
• Conducts close monitoring of student performance and develops an academic success plan for students on academic probation
• Develops resource materials and trains faculty advisors on best practices for academic advisement and student success priorities.
• Designs and coordinates University/College-level events to support student success in and outside of the classroom
Student Engagement
• Works with the Associate Dean, faculty, and local/international partnerships to provide opportunities that stimulate interactions with peers/individuals of diverse identities, abilities, beliefs, and backgrounds
• Creates a supportive environment through consistent communication, student advocacy, mentoring, and professional development
• Establishes and maintains a cooperative and collaborative working relationship with the University community, faculty, and administrators.
Student Onboarding
• Works with the Sr. Director of Communication and Enrollment Management to annually develop a comprehensive orientation plan which includes mixed modality sessions and options aligned with varied student populations.
• Represents the Office of Student Success at Undergraduate and Graduate Orientations
• Represents the College in University student-focused committees and programs to integrate students into the campus community while providing experiences that promote academic success
About the College and University
Launched in Summer 2023, Seton Hall’s College of Human Development, Culture, and Media (CHDCM) embodies the University’s commitment to pedagogical innovation, intellectual ferment, and community engagement. Uniting scholars and students from four dynamic departments—Communication, Media, and the Arts; Education Leadership, Management, and Policy; Educational Studies; and Professional Psychology and Family Therapy—the College is the new home of cutting-edge, transdisciplinary inquiry into the stickiest problems of our time.
The faculty, staff, and students of the College seek to improve the human condition by collaborating across distinct fields that uniquely complement one another, thereby preparing the next generation of dynamic leaders poised to tackle contemporary social challenges and opportunities. Expression underpins all facets of the integrated College’s portfolio — media as a form of education and artistic expression; teaching and learning as modes of creative expression; expression and expressibility as critical to counseling and therapeutic treatment; and self-expression as a vehicle of social agency. With enrollment at approximately 1,550 total students, both graduate and undergraduate, CHDCM is the second largest college at Seton Hall University, with approximately 70 full time faculty and 125 adjunct faculty.
Seton Hall is located in South Orange, New Jersey, just 14 miles from New York City. The University is the oldest Catholic diocesan institution of higher education in the United States, and the Carnegie Foundation classifies it as a doctoral university. It is home to approximately 6,300 undergraduate and 4,700 graduate students from every state in the United States and from more than 70 countries around the world. Nearly 40 percent of our undergraduates identify themselves as students of color, and this figure is increasing with each new graduating class. The University also prides itself on supporting first generation students, and 98% of our students receive scholarships and grants to fund their education. Given this exciting and rich, diverse community, Seton Hall pursues academic excellence and ethical development in a collaborative environment, and prepares its students to be servant leaders in their professional and community lives, capable of engaging effectively with diverse populations.
In keeping with Seton Hall’s emphasis upon those historically excluded from higher education, the College of Human Development, Culture, and Media embraces the value and power of diversity—and the critical importance of creating inclusive, welcoming forms of community. Reflecting the University’s mission, the College is committed to advancing social justice, championing equity and inclusivity, and working toward an anti-racist future, free of violence and oppression of all kinds. We are especially called by our mission to serve underserved communities in and around the Archdiocese of Newark, though we also recognize the need to attend to the intersection of the local, national, and global in questions of power and access. We therefore commit to addressing systemic inequality and injustice of all kinds, and we look forward to welcoming new colleagues similarly aligned to this mission.
For more information about the new College of Human Development, Culture, and Media, and Seton Hall University, please visit our website, https://www.shu.edu/human-development-culture-media/

Required Qualifications:

• Master’s degree in Higher Education or a related discipline from an accredited college or university
• A minimum of three years full-time professional experience with onboarding and academic support services in a Higher Education setting or equivalent job experience
• Demonstrated ability to think analytically and work independently and collaboratively with all levels in an organization.
• Experience in advising and supporting diverse student populations in a higher education setting, including first-generation college students and families, and graduate students.
• Experience with Student Information Systems (e.g., Banner, Compass, and Degree Works)
• Demonstrated ability to communicate effectively with diverse audiences in both verbal and written formats, as well as mixed modalities.
• The ability to work some evenings and weekends, with notice and as needed.

Desired Qualifications:

• Familiarity with First-Year Success Course Curriculum
• Programmatic experience with demonstrated retention outcomes
• Experience with outreach and retention intervention
• Demonstrated strategic assessment skills
• Advanced skills with Microsoft Office Suite: Outlook & Teams and student success software
• Demonstrated record of excellence in Student Services

Salary Grade:

AD170 - Administrative

Exempt/Nonexempt: Exempt

Physical Demands: General Office Environment

Special Instructions to Applicants:

• Cover letter detailing applicable experience, interest, qualifications for the position, and commitment to diversity, equity, and inclusion
• Resume or Curriculum vitae
• Two to three professional references with contact information including address, phone number, and email address

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.

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About Seton Hall University
Seton Hall University is a major Catholic university. In a diverse and collaborative environment it focuses on academic and ethical development. Seton Hall students are prepared to be leaders in their professional and community lives in a global society and are challenged by outstanding faculty, an evolving technologically advanced setting and values-centered curricula.
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