Director, Student Services

University of Utah, United States

Updated: about 22 hours ago
Location: Salt Lake City, UTAH
Job Type: FullTime
Deadline: 09 Dec 2026

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Director, Student Services
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Announcement
Details


Open Date 09/09/2026
Requisition Number PRN46166B
Job Title Director, Student Services
Working Title Director, Campus Support & Intervention
Career Progression Track G
Track Level
FLSA Code Executive
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday through Friday, 8a-5p; In person with occasional nights and weekends
*This is not a hybrid role, nor eligible to be classified as a role for telecommuting
VP Area President
Department 02337 - Campus Support & Intervention
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $92,250
Close Date 12/09/2026
Priority Review Date (Note - Posting may close at any time) 09/30/2026
Job Summary
Through the Division of Student Affairs, the University of Utah provides an array of services and programs to help students benefit from their educational programs, and to help the University carry out its mission of research, teaching, and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students’ abilities to learn and make healthy choices. We promote inclusiveness, support the success and growth of all students, and enrich the student experience. We prepare students to reflect on their behavior, to think critically, practice skills, and clarify values – all of which they can use throughout their lifetimes. The Campus Support & Intervention Team focuses on behavioral intervention and supports the emotional, physical, and social well-being of students within the campus community. 
The University of Utah seeks a highly motivated, student-centered, and dedicated professional to serve as the Director for Campus Support & Intervention. Reporting to the Associate Dean of Students, the Director is responsible for supervising and managing the student support systems by providing a philosophical, developmental, and educational context for student support and intervention on campus. The Director must strategically lead these programs, balancing the needs of individual students with the needs of the community. This position is responsible for providing leadership, training, support and guidance to members of the campus community. The Director will provide support in addressing student support, well-being, and success. Additionally, the Director will serve as the chair of the Behavioral Intervention Team. The Director will provide cross-departmental leadership to ensure that student support processes are being appropriately applied, monitored, and reviewed, while also providing trainings on the student support process for campus community members. The Director will work with the ODOS team and other campus stakeholders to create processes that adhere to national best practice standards. 
Responsibilities
  • Assist in the development, administration and revision process (as appropriate) of departmental policies and procedures and student support and intervention policies and processes consistent with University community standards and professional best practices.
  • Maintains student support records in accordance with all Federal laws and University policies and monitors and ensures compliance with Federal and State laws including the Clery Act, Title IX, and Drug Free Schools.
  • Serves as the chair of the University’s Behavioral Intervention Team with administrative units to address and resolve issues including threat assessment strategies.
  • Oversees communication with students, faculty, staff, parents, attorneys, and others regarding student support matters.
  • Provides consultation for students with problems, questions, and/or concerns regarding sexual assault, stalking situations, physical assault, harassment, problems with faculty and staff, etc.
  • Serve as after business hour support for on-call staff through the AD on-call rotation, as part of the ODOS/ORL department response team in the case of an emergency. Thorough response to critical inquiries or needs from families, students, staff, faculty, alumni, and other campus constituents is an expectation along with knowledge of legal issues pertinent to housing and residence life.
  • Directs student programming and learning outcomes in the area of student support and intervention designed to improve student development while achieving institutional objectives. 
  • Develops, implements and analyzes assessment initiatives that foster student success and well-being.
  • Provides educational programming and outreach for the University community including during new student orientation as well as residence life trainings.
  • Prepares/oversees the preparation of departmental publications, statistical and periodic reports.
  • Represents the Office of the Dean of Students on University-wide and Divisional committees as well as University and external agencies as appropriate (e.g. SafeUT).
  • Supervises the Associate Directors for Campus Support & Intervention and provides additional support and supervision for the entire Campus Support & Intervention team including: Case Managers and Resident Outreach Coordinators
  • Represents the Office of the Dean of Students in emergency housing protocols with Sunnyside Apartments.


DISCLAIMER
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Minimum Qualifications
  • Bachelor’s degree in Business Administration or related area, or equivalency (one year of education can be substituted for one years of related work experience)
  • 8 years of progressively more responsible management experience
  • Demonstrated leadership, human relations and effective communications skills required.


Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Department-Specific Qualifications
  • Evidence of progressive leadership in student affairs
  • Knowledge of and experience with federal, state, and local law and regulations pertaining to students such as the Clery Act, FERPA, and Title IX
  • Strong Interpersonal, analytical, and organizational skills
  • Able to exercise sound decision-making and judgement
  • Strong problem solving and oral and written communication skills
  • Demonstrated ability to work effectively with individuals from a variety of backgrounds, experiences, and perspectives, and to contribute to a welcoming and respectful environment
  • Computer literacy
Preferences
  • Master’s degree in student affairs/higher education administration, law, or related field.
  • Knowledge of and experience with nationally recognized best practices in student support administration, including strategic planning and assessment
  • Demonstrated record of career progression in student support administration or case management
  • Supervisory experience
  • Knowledge of strategic planning and student learning outcomes
  • Familiarity with Advocate, the student support and accountability software database or experience with other student case management databases.
  • Experience leading or serving on a Behavioral Intervention Team or Threat Assessment group at a campus-wide level
  • Experience or working knowledge of residence life or housing environments
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  • * Please describe your understanding and experience with Behavioral Intervention Team(s) or similarly situated Behavioral Threat Assessment collective.

    (Open Ended Question)

  • * Outline your professional experience and/or your understanding supporting, serving, or coordinating with an Office of Residence Life or similarly situated unit within organizations where you've been employed.

    (Open Ended Question)

  • * Do you have a related Bachelor's degree or equivalency? (1 years related work experience may be substituted for 1 year of education)
    • Yes
    • No
  • * How many years of progressively more responsible management experience do you have?
    • Less than 2 years
    • 2 year or more, but less than 4 years
    • 4 years or more, but less than 8 years
    • 8 years or more, but less than 12 years
    • 12 years or more

    • Applicant Documents
    Required Documents
  • Resume
  • Cover Letter
  • List of References
    • Optional Documents
  • Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
  • Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

    • University Human Resource Management
    250 East 200 South, Suite 125 Salt Lake City, UT 84111
    Contact us: (801) 581-2169 By Email: [email protected]

     


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