Director, Student Resource Hub

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JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is looking for an inaugural director of a newly established unit within Student Affairs – the student resource hub.  The primary goals of the resource hub are to contribute to student success and to foster student belonging.   This presidential initiative is a partnership with student leaders, who identified the need to assist their peers in navigating University resources.   The University is seeking a culturally competent, innovative, and student-centered leader to be responsible for implementing, enhancing, and assessing the student resource hub.

The resource hub – called MyResource – will serve students by providing them with customizable information about the multiple units and resources that contribute to the student experience.  The initiative is composed of two primary tiers:  Tier 1 will be an online, interactive, self-service information portal; Tier 2 will be an office at the University Park campus that will provide personal assistance for students across the University to connect with the expansive resources available to assist with student success.

Specific Responsibilities Include, but are not limited to:

Leadership - Overseeing the launch and managing the rollout of Tiers 1 and 2 of the student resource hub and future phases.  Serve as the primary liaison to several committees of students, faculty, and staff that are contributing to the project – assessment, communications and marketing, implementation, and technology.  Create a strategic plan for the continuous improvement and expansion of services.

Supervision - Supervise a Program Coordinator and direct the work of a Project Manager.  Determine the future staffing structure needed and supervise the staff who will advance the technology.  Assist the Program Coordinator in the hiring, training, and evaluation of 20-30 student staff.

Relationship Building and Management - Collaborate with students, faculty, and staff to effectively identify and address student concerns.  Identify subject matter experts who will test and validate the information shared through both the online platform and the physical office.  Ensure that the resource hub is accessible and inclusive, addressing the needs of a diverse student population.  Establish and facilitate the student advisory board.  Seek, secure, and steward funding for the resource hub’s ongoing operations and staffing.

Administration - Work with the Program Coordinator to secure, design, configure, and manage the physical space.  Develop, administer, and monitor the spending plan.  Guide the communications, marketing, and outreach efforts.  Implement the assessment committee’s plan to learn about the resource hub’s usage, satisfaction, student needs, and impact, which will be used to guide the resource hub’s evolution.  Serve as a member of the Student Affairs Directors group.

Education and Experience   

• The successful candidate should have a master’s degree, preferably in Higher Education or Student Affairs.

• Eight years of relevant experience, including 3+ years of supervisory experience, or an equivalent combination of education and experience. 

• Preference will be given to candidates who have a good understanding of current trends in higher education, experience working collaboratively across a large and complex institution, familiarity engaging with IT project teams, and are proficient in data analysis.   Candidates should have experience working with diverse student populations and engaging with student leaders. 

Review of applications will begin on June 10th.

Benefits for full-time employees at Penn State include (visit https://hr.psu.edu/benefits for more detailed information):

• Medical, dental, vision, and retirement plans

• Tuition discounts (including for a spouse and dependent children up to the age of 26)

• Generous vacation time and sick time

• 16 paid holidays/campus closure days

The Pennsylvania State University and Student Affairs are committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

$76,700.00 - $115,100.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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