Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
The University of North Georgia is currently accepting applications for a Director, Strategic Enrollment Management Systems. In support of the University's strategy and mission, the Slate Technical Team Director serves as UNG's lead Customer Relationship Management (CRM) officer and provides strategic management and leadership to all areas related to CRM usage for all five campuses and online at the University of North Georgia. The director is responsible for the development, implementation, assessment, and maintenance of the University's CRM system. The Director of the Slate Technical team will oversee a team of other CRM specialists. This position reports to the Vice President for Strategic Enrollment Management.
- Manage and lead a team of Slate CRM team professionals. Provide guidance and training to team members.
- In partnership with internal stakeholders, develop and implement a strategic vision for CRM initiatives aligned with overall business goals. Represent UNG¿s Student Relationship Management strategic vision on a variety of leadership teams and committees both on and off-campus.
- Oversee system configuration, maintenance, enhancement, and quality control processes for all online applications, forms, decisions, application reviews, workflows, communication, portals, events, etc. Responsible for all PGP data imports and the integration/automation with external systems and vendors and ensure the integrity of data entered into admission systems and SIS through assessment and quality control reviews, and audits, following all university data governance and privacy policies.
- Utilize CRM data to generate insights and reports for decision-making. Stay informed about industry best practices and new Slate CRM enhancements. Identify opportunities for process improvement and implement upgrades to optimize CRM functionality. Identify and incorporate new CRM functionality and enhancements on a regular basis.
- Develop and execute training programs to ensure effective use of the CRM system. Promote user adoption and address any challenges related to system usage. Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. Provide application support for escalated and complex issues.
- Ensure that the CRM system complies with data protection regulations and UNG security standards. Implement measures to safeguard sensitive customer information. Manage access requests, security checkpoints, user permissions, roles, populations, realms and inactive or dormant user retention policies.
- Manage the budget allocated for CRM initiatives, including software licenses, training, maintenance costs, and personnel. Responsible for Slate budget.
- Perform other job-related duties as assigned.
- Bachelor's Degree is required.
- Minimum of three years of relevant experience using Slate or similar customer relationship management system.
- Preference given to applicants who have earned a master's degree and have experience working with higher education student systems, including but not limited to Slate and Ellucian Banner.
- Master's degree preferred
- Resume, Cover Letter, and Transcripts
- Contact information for three professional references
- Excellent attention to detail and accuracy.
- Excellent interpersonal, written, and communication skills.
- Strong management skills.
- Demonstrated ability to troubleshoot and solve technical challenges, including data analysis, workflows, and/or process design.
- Ability to effectively manage multiple assignment simultaneously.
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.
This is a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
- Position of Trust + Education