Director, Solutions Management & Analytics

The Opportunity:

The Director of Solutions Management and Analytics oversees all student success third-party software/vendor relations. This role also guides the business intelligence strategy and operations for the student success unit of the Worldwide campus. In collaboration with the executive director and vice-chancellor, they drive strategic initiatives. The Director of Solutions Management and Analytics actively participate in meetings with leadership team members, deans, and other directors across Worldwide to ensure data reporting requirements are fulfilled.

In close collaboration with the Executive Director of Decision Support Services, the Director of Solutions Management and Analytics offers strategic business analysis services to the various business units of the Worldwide campus. The role's focus is to work with strategic business units to deeply understand their business strategy, processes, services, roadmap, and operational context. They are responsible for reviewing assigned strategic business processes end-to-end to identify and address operational, financial, and technological inefficiencies.

This position reports to the Executive Director of Decision Support Services at the Worldwide campus.

Primary Job Functions, Duties, or Accountabilities:

• Oversee the ongoing functional support to stakeholders, serving as the Worldwide Administrator for the ModernCampus (formerly DiGARC) Section and Register systems. 

• Serve as the liaison between ModernCampus Client Support and university IT. 

• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at an advanced level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external business units to ensure alignment with the short and long-term goals of Worldwide and the university.

• Oversee, and provide support for the implementation of business solutions by establishing relationships and partnerships with key stakeholders; identifying strategic business needs; highlighting necessary processes and practices; monitoring and evaluating progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities.  

• Develop business intelligence reporting to ensure key stakeholders are able to assess the overall health of the operation as well as identify potential detractors of strategic goal success.

• Review and/or prepare system and process documentation and specifications in accordance with approved methodologies. 

• Synthesize and analyze information from various sources to identify trends, opportunities, and detractors.

• Collect data through interviews, surveys, web search, database search, or other methods.

• Monitor existing business reports to ensure continued alignment with the strategic needs of Worldwide and the university.  

• Develop and maintain no-code/low-code software platforms to ensure each application meets the needs of stakeholders.

About Embry-Riddle Aeronautical University:  

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page .     

Qualifications

Required education/experience:

• Master's degree with an area of concentration in Business Administration, Business Intelligence, Project Management, Information Systems, Applied Mathematics, Statistics, Data Science.

• 3-5 years of professional experience relating to information technology, project management and data analysis.

Required licenses and/or certifications:

• Microsoft Certified Data Analyst Associate (Preferred)

• Data Analytics Certification (Oracle or Google or Equivalent)

• Certified Scrub Master (CSM) (Preferred)

Required skills, knowledge, abilities:

• Must have SQL experience, Oracle Database, Microsoft Power BI, Oracle BI, Microsoft Azure, Python Programming advanced knowledge

• Understanding of Indices, fundamentals and analytics data, return level data etc.

• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills and communication skills.

• Experience working on large scale projects as well as handling day-to-day operational requests from the business.