Director, OPO Clinical Operations (H)

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .

The Life Alliance Organ Recovery Agency https://www.laora.org/ at the University of Miami/UHealth has an exciting opportunity for a full time Director, OPO Clinical Operations to work in Miami, FL. The Director, OPO Clinical Operations is responsible for all aspects of clinical organ recovery procedures, organ allocation and recovery operations, Hospital Services, Donor Family Services, regulatory agency issues, and procedural initiatives to help foster productivity and efficiency in the program. This position manages staff responsible for Donor Management, Donor Referral Responders and Donor Family Services. Ensures regulatory and organizational requirements are met. Identifies, develops and implements new processes to increase organ donation.  In addition, this position will strategize Hospital Development initiatives in cooperation with the Director, Hospital Development with a primary focus of identifying opportunities for improvements to strengthen donation activities in South Florida. The Director, Clinical Operations directs overall strategy and clinical delivery of hospital based outpatient clinic(s). The Director, Clinical Operations analyzes, develops, and executes resource management modeling, inclusive of operational, financial, and administrative models. This incumbent serves as conduit for communications and executions between hospital leadership and the department, to ensure system alignment and efficient progression of a united ambulatory strategy. This individual assumes responsibility for continuously increasing clinical operations and implementing systems that enhance the patient experience, and staff and physician satisfaction.

CORE JOB FUNCTIONS:

CLINICAL:

• Serves as the architect for a vision that defines the path for expanding organ donation.

• Responsible for holding all stakeholders accountable to standard of excellence in increasing organ donation, including donor hospital and transplant center partners.

• Establish a system for leadership review of performance against the practice standards.

• Oversees the activities of the Clinical Staff, which is composed of Donor Management Coordinators and Donor Referral Responders regarding all activities related to organ procurement activities, which includes but is not limited to: potential donor referral response, consent practices/procedures, clinical donor management procedures, allocation/preservation of organs, procurement procedures, organ placement practices, and regulatory agency matters.

• Oversees the activities of Surgical Recovery and Allocation Coordinators, which include but not limited to allocation, preservation and packaging of organs, procurement procedures, organ allocation practices and all regulatory agency matters.

• Facilitates QAPI on all training and professional development activities for all organ procurement employees to promote optimal skills and knowledge.

• Oversees, develops, and delivers clinical training curriculum, ensures clinical staff possess the necessary skills related to their function to deliver excellence both in customer service and clinical practice.

• Oversees training and professional development department and LAORA staff training needs and assessment leading to professional OPO certification to all LAORA staff within 2 years of hire.

• Work closely with Medical Director, Director of Operations, and the Executive Director to maintain and deliver global organizational skill day to ensure that each team member has adequate skills for their function and refresher for the function of other roles in the organization.

• Monitor and coordinate performance improvement activities as they relate to organ procurement activities with a constant goal of identifying opportunities to strengthen the existing program.  Formulates measures and protocols in collaboration with Quality Assurance Department to maintain smooth operations in an effort to provide optimal service to donor families and recipients.

• Oversees and coordinates all hospital development activities, to assure that development activities are structured to promote donation activities in the areas of organ donation.

• Work closely with the Medical Director, Director of Operations and Executive Director with regard to Clinical Operations in order to promote the delivery of high quality procurement services through physician credentialing, privileging and peer review.

• Perform or cause to perform pre-procurement time-outs to ensure critical elements related to the donation process are checked and re-checked.

• Ensure that team members performing donor management related procedures to help maximize the number of viable organ procured for transplantation (i.e. CVP line insertion, Arterial line insertion, etc.) had the initial training required per procedure and hands-on experience for continued proficiency.

• Provide data, beginning with the formal protocol assessment and ending with the final decision to, whether or not, transplant a cadaver organ. This consists of assessing donor clinical characteristics, assessing organ function under preservation, and analyzing preservation parameters with the ultimate goal of determining organ viability for clinical transplantation.

TRAINING:

• Utilizes data collected from departmental experience and published reports to implement measures that may help the organization become more productive and efficient while serving the organ donation cause.

• Utilizes recorded case data, scientific principles, and statistical methods to compose journals and publications in an effort to help other members of the medical community learn from the UM OPO experience thereby furthering the organ donation and research cause. 

• Attends organ procurement/transplant related conferences (i.e. AOPO, UNOS, NATCO, etc.) to obtain knowledge and guidance which may be used to help the organization become more efficient and productive.

• Provides educational presentations and in-services on behalf of Life Alliance to educate medical professionals and hospital administrators on the importance of organ donation with regard to clinical application and regulatory agency compliance.

• Maintain/obtain any necessary certifications required for the position.

ADMINISTRATIVE:

• Oversees and implements procedural methods to collect data from the various aspects of the organ recovery process, including but not limited to: Consent practices, hospital development, referral procedures, organ placement procedures, preservation parameters, and final organ outcome.

• Strategize annual initiatives and objectives to be accomplished based on prior year’s performance with the ultimate goal of improving organ procurement statistics within the local area.

• Asserts administrative guidance and direction to Perfusion and Coordinator Staff on a case-by-case basis by serving as an Leadership on-call to address regulatory agency issues and questions of clinical staff (Donor Management Coordinators and Surgical Recovery Coordinators) in an attempt to ensure concurrent compliance with policies governing procurement, allocation, preservation, and transportation of organs/tissues for transplantation.

• Develops performance goals with each direct report, conducts staff meetings and individual meetings as necessary to ensure effective communications. Oversees hiring, terminations, corrective actions and facilitates conflict resolution for all clinical staff with direct reports and in accordance with UM Human Resources policy.

• Translates data and information collected from Life Alliance operations to formulate methods of maximizing the number of potential cadaveric donor from local hospitals by strategizing changes in operations to improve outcome. 

• Formulates, analyzes, and implements cost saving/revenue producing measures for both coordinators and perfusion staff to help curb operating expenses, streamline the donation process, and increase revenues. Oversees the clinical budgeted expenses for adherence to such.

• Participates in strategic planning initiatives to help Life Alliance maximize the potential number of viable organs and tissues by implementing ethical, efficient, and cost effective methods including providing leadership and direction.

• Serves as a liaison, intermediary, and spokesperson between Life Alliance and outside organizations (i.e. other OPOs, transplant centers, regulatory agencies, etc.) to address clinical and administrative issues to help promote good relations and productive interactions.

• This position also interacts with local hospital administrators via scheduled meetings, in-services, and personal interactions with the intention of fostering good relations and increase in organ donor activity.

WORKING CONDITIONS:

• This position requires periodic On-Call status and is required to work extended periods, e.g. 24 hours.  

• Employee is required to be able to drive at all hours under all conditions.

• Normal Office Environment

CORE QUALIFICATIONS:

• Bachelor’s degree required, Master’s degree highly preferred.

• Minimum 10 years of relevant OPO leadership experience.

• Minimum 5 years of proven success records in all aspects of the organ procurement operations.

• Any appropriate combination of relevant education, experience and/or certification may be considered. 

Knowledge, Skills, & Abilities:

• Should have strong verbal, written, interpersonal, presentation and training skills.

• Ability to maintain confidential information.

• Ability to organize and prioritize work, handle multiple tasks in a complex environment and meet deadlines.

• Ability to provide leadership and direction.

• Strong computer skills including word processing, spreadsheet, presentation, graphics and knowledge of data base systems. Experienced in Windows environment (word, outlook, excel, power point etc.).

• Must have and maintain a valid driver’s license.

#ED-LI1

CC01125

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H16