Director, Operations and Risk

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Georgia Archives - 5800 Jonesboro Rd Morrow, GA 30260

Georgia Public Library Services (GPLS) - 2872 Woodcock Blvd #250 Atlanta, GA 30341

Information Technology Services (ITS) - 2500 Daniells Bridge Road Athens, GA 30606

Shared Services Center (SSC) - 1005 George J Lyons Pkwy Sandersville, GA 31082

The University System of Georgia (USG) Director of Operations & Risk would provide day-to-day oversight and management of the USG Enterprise Risk Management Program (ERM). This position directs, develops, implements, and leads the University System of Georgia's (USG) Enterprise Risk Management program which is intended to visualize, assess, and manage major risks that may adversely impact the attainment of key organizational objectives. Provides consultation to the University System Institutions and System Office Departments on various insurance and risk management matters, including, but not limited to advisement regarding insurance procurement activities and consultation regarding indemnity contract language in license agreements, loan agreements and service agreements.

• Manages an effective System-wide Enterprise Risk Management (ERM) program including developing mechanisms to identify, assess, monitor, report, and mitigate risks.
• Plans, directs, oversees, and coordinates the day-to-day activities of the University System Office (USO) ERM program as well as assists USO administrators in maintaining the USO risk management frameworks and procedures.
• Coordinates and oversees an institution-wide approach to ERM by all USG institutions and ensures that risk management efforts are focused on supporting the institution's mission and objectives.
• Coordinates directly with each institution's risk management policy coordinator to ensure the effective management of risk at the institutional level.
• Coordinates groups and committees at institutions and the system office to find solutions to newly identified risk management issues; leads project with state, regional and national implications.
• Designs key risk indicators and risk response strategies and assists in designing System-wide reports concerning identified risks.
• Integrates risks and USG strategic objectives to provide recommendations addressing policy, procedures, strategy, resource allocation, and other risk mitigation strategies.
• Lead the core traditional risk management program for the USG, i.e., the Comprehensive Loss Control Program (CLCP).
• Collaborates with other risk management functions within the System Office and throughout the USG.
• Makes recommendations on improvements to Board policy, USG procedures, and other process improvements impacting USG operations.
• Prepares and submits findings and reports affecting the ERM program.
• Presents recommendations and other reports to senior management and the Board of Regents.
• Communicates and coordinates with outside agencies as needed to represent the ERM program and the USG, to include regular interaction with the Georgia Department of Administrative Services (DOAS).
• Provides direction and advice to USG and USO departments on all matters related to state insurance programs, including property, fidelity, aviation, liability, workers' compensation, etc.
• Provide direction and support on property control policies, procedures, and processes.
• Partner with and cultivate relationships with key strategic stakeholders to lead in developing and implementing standards, processes, programs, and best practices related to risk management.
• Create awareness and conduct training surrounding risks and mitigation efforts.
• Performs special projects and assignments as assigned by the Assistant Vice Chancellor of Fiscal Affairs Operations, Committee on Internal Audit, Risk, and Compliance, and/or other senior management.
• Further develop and strengthen a relatively new program in a complex internal and external environment.
• Position involves significant and frequent interaction with USG Presidents, USG Chief Business Officers, and other USG senior staff, including the ERM Coordinators.
• The position will provide guidance, advice, and counsel to the Chief Audit Officer and other senior staff and managers as an input to the USG audit risk assessment process.
• Manages the performance measurement of the risk management support function and evaluates the quality of services provided through review of reports and statistical data and through communications with stakeholders.
• Travel to various USG institutions and other offsite meeting locations 

• Master's degree in Finance, Accounting, Risk Management, Business, or related field 
• Over three years of directly related program management experience
• Experience preferably in Higher Education operations
• Professional license, certification, or designation or graduate degree related to or demonstrating competency in ERM
• Excellent communication, organizational and problem-solving skills
• Strong work ethic and ability to multi-task
• Understanding of ERM frameworks and its application to organizational operations and governance

• 8-10 years job related experience.
• Two or more Certifications or licenses preferred 

• Advanced knowledge of risk management, business continuity, insurance and the claims process. 
• Knowledge of federal and state laws, rules and regulations impacting higher education.
• Knowledge of process improvement theories and practices.
• Knowledge of best practices in higher education management.
• Knowledge of computers and job-related software programs.
• Great attention to detail 
• Ability to provide supervision and direction.
• Skill in written communication to executive and subject matter experts.
• Skill in collaborating with multiple constituents.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
• Ability to respond diplomatically to sensitive and critical issues.
• Ability to effectively multi-task.
• Ability to learn and become the Administrator of Wdesk, the USG ERM software. 

For technical support, please contact OneUSG Connect Support by phone at (877) 251.2644, or by email at [email protected].

The University System Office is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University System Office to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.