Director, Online MBA

Eller MBA is seeking a Director, Full-Time MBA to provide administrative and academic leadership. This is a comprehensive role, encompassing student engagement and the overarching goal of providing an excellent student experience. Success in this role requires the ability to develop strong relationships with students and provide responsive individualized support. The dynamic graduate space also calls for contemporary, innovative programming. Further, this role is data driven as it requires collecting, reporting, and analyzing data that informs the direction of the program. This position will supervise one direct report and lead a team of Graduate Assistants. This position will report to the Senior Director, MBA Academic Operations and will contribute to Academic Operations team excellence. Eller College of Management is a well-regarded business school with highly ranked programs. Within the Eller College, there are five MBA platforms: Full-Time, Evening, Executive, Online and Professional. We celebrate the diversity of our students and are working to increase diversity among our faculty and staff. We welcome applications from all qualified individuals. We believe diversity enriches us all, expands our understanding, and allows us to create better solutions.

The Eller College of Management at the University of Arizona is a leading business school in the United States. The Eller College of Management is ranked in the top 20 among undergraduate business programs by the U.S. News & World Report, and are known for our specialties in management information systems, entrepreneurship, and social innovation. The Eller College of Management supports more than 6,000 undergraduate and 900 graduate students on the University of Arizona’s 393-acre campus in Tucson, a satellite campus in downtown Phoenix, global micro campuses, and through Arizona Online.

We celebrate the diversity of our students, faculty and staff. We welcome applications from all qualified individuals. We believe diversity enriches us all, expands our understanding, and allows us to create better solutions.

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

• Responsible for supervision of staff, provides supervisory guidance and sets priorities for the team to ensure task completion; ensures quality of tasks/services provided by self and others.
• Develops and implements staffing recommendations and provides performance management for direct reports.
• Partners with Eller Assistant Dean, MBA Academic Operations create and initiate strategic initiatives, gap analyses, programs and training opportunities.
• Respond to in person, phone, zoom, and email inquiries from students, faculty, staff, and non-routine requests in a timely and professional manner. 
• Manage graduation applications process in [Eller MBA computer program] and serve as point of contact for admissions and recruitment. 
• Manages trouble shooting process for [Eller MBA computer program] issues/IT issues.
• Manages user acceptance testing of job-related software.
• Expert at clarifying and interpreting policies and procedures for students and departments; act as mentor/SME to MBA Online team.
• Develops and oversee implementation of policies and research best practices.
• Manages the process for research into further information on petitions and initiate recommendations.
• Manages review process of formatting of dissertations and theses submitted for archiving. 
• Present on behalf of the Eller Online MBA program.
• Manage, develop and oversee outreach to programs and offer workshops and training; develop best practices of outreach efforts.
• Manage the leaders of the wokshops designed to train new personnel working with graduate students.
• Partner with the leaders of incoming graduate students.
• Develop training materials and manage process to train the trainers.
• Partner with other MBA Leaders on Commencement (Graduation) activities including creating and proofing graduate student portion of Commencement program. 

Knowledge, Skills and Abilities (KSA's)

• Ability to plan and direct the day-to-day work of staff.
• Ability to implement, monitor, and achieve annual goals for assigned programs and territories.
• Ability to provide program analysis, problem solving, and management.
• Knowledge in areas of recruitment, admissions, financial aid, registration, records, residence life, advising, activities and support services, coordinating as needed with central functions, specialists and/or other University resources.
• Ability to partner with other areas for needs assessment, process improvements, recommended solutions and implementation of programs/initiatives. 
• Knowledge of policies, procedures and business plan.
• Ability to make staffing recommendations and provides performance management for direct reports.

• Minimum of 5 years of related work experience, including2 years of managerial experience, or equivalent combination of education and work experience.
• Bachelor's degree or equivalent advanced learning attained through professional level experience required.

• Masters degree in business, education, or higher education.
• Experience in higher education, in student facing role.