Director, Office for Student Services

Job No: 537898; 3/28/2024

DIRECTOR, OFFICE OF STUDENT SERVICES

California State University, Los Angeles, invites applications for the above Administrator II position.

The University :  California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.  The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.  

The Position : The Director of the Office for Student Services reports to the Associate Dean of the College of Education (COE) and is responsible for the management and leadership of all functions of the Office for Student Services. The Director serves as a member of leadership meetings in the College of Education and University and assumes responsibility for the work of the Teacher Admissions Committee and other committees as assigned. The Director works collaboratively with the Division Chairs; Program Directors/Coordinators, faculty, in the College of Education, and works closely with the Dean of Undergraduate Studies, Executive Director of Advising, and the Vice Provost for Enrollment Services to plan, coordinate, and implement advising initiatives, policies, practices, and procedures in the College. The Director develops and leads college-based advising programs and services to increase student engagement, retention, and increase graduation rates as well as college-based advising initiatives including, but not limited to, mandatory first-year advising, grad check advising, orientation advising, notice advising, and advising campaigns to identify students needing additional support to achieve educational goals. The Director creates, measures, and reports on center performance metrics. In addition, the Director supervises and works collaboratively with office staff, credential analyst, and SSPs to provide cohesive office function for effective outreach, recruitment, admissions, ongoing student advisement, and credential recommendations. The Director certifies readiness for student teaching for teacher credential candidates, establishes and oversees the systematic placement of student teachers and manages opportunities for other fieldwork capacity as needed. The Director has oversight for the processing of all materials related to applications for credentials, including online credential recommendations with the California Commission on Teacher Credentialing (CTC), and works with the credential analyst to ensure that all credential recommendations are in alignment with the state and federal requirements. The Director is also responsible for preparing state _and national reports (e.g., Title II reports) in collaboration with the Associate Dean and Dean of the COE. The Director also manages the center's budget, hiring, supervising, and evaluating staff. The Director is responsible for providing regular staff training in the Office for Student Services and for updating faculty, staff and administrators on matters of Undergraduate Success and Credentialing, Services and for updating faculty, staff, and administrators on matters of Undergraduate Success and Credentialing, especially as they affect program design and operation. The Director organizes the Day of the Educator event, participates in other college-wide and campus development activities and events, and is engaged in key campus and teacher education initiatives as appropriate. Participation in evacuation team.