Director of Undergraduate Student Support

Updated: 13 days ago
Location: Campus, ILLINOIS
Job Type: FullTime


Lead and manage administrative and student support functions for the Office of Undergraduate and Integrated Studies (UGIS). Collaborate with the associate dean and the undergraduate team to establish, plan, and achieve program goals, ensuring coordinated services that efficiently support new and existing initiatives.

Design and deliver services to enhance the educational experience and satisfaction of Weatherhead School undergraduate and integrated study students. Interpret university and school policy related to academic affairs and federal regulations related to higher education and financial aid delivery in strategic planning of undergraduate and integrated study academic programs and related services.

Drive growth in enrollment for major, minor, and support courses within the school of management undergraduate program through market-driven curriculum development and strategic student service initiatives. The office supports over 1,200 students, with an annual course enrollment headcount exceeding 6,500.



  • Work cooperatively with the associate dean and department chairs to contribute to continuous improvement efforts in programs by benchmarking with peer institutions, monitoring trends in academia and industry, and developing strategic recommendations to relevant Weatherhead and university committees. Represent the school of management to various faculty and campus administrative units and committees within the school and university-wide relating to the program’s curriculum issues and recruitment, placement, financial aid, technology, evaluation, and other critical aspects involving student life. Represent Weatherhead School on behalf of the dean and associate dean when requested. (10%)
  • Event programming: Support/collaborate on co-curricular and social programming for undergraduate students. Assess programming needs and implement appropriate programming solutions in conjunction with student leaders, professionals from various career fields, alumni, faculty, and others. Work cooperatively with the alumni and development office on programming events. (20%)
  • Communications oversight: Work cooperatively with the school of management and various university marketing teams to oversee market-driven design, content, and delivery of external communications to prospective and current undergraduate students using a variety of external media, including social media and web pages. Develop and execute a plan for regular web content updates to draw potential students and inform existing students. Identify and help develop relevant new social media content weekly to engage existing and/or potential students. Oversee updated content of the undergraduate websites. Manage the electronic repository of undergraduate program facts/pictures/videos course enrollment. (15%)
  • Data Acquisition, Analysis and Evaluation: Work cooperatively with the associate dean and the dean’s office on data acquisition, analysis, and evaluation oversight of overall programs, interpreting data relating to student and program needs and devise creative strategies to meet those needs. Provide school–specific information for all local, regional, and national surveys regarding undergraduate business programs. Continually communicate the status of undergraduate program performance to the associate dean, staff colleagues, the school of management dean’s office/management team and committee members. Participate in the AACSB re-accreditation process, i.e., become knowledgeable of accreditation procedures and report qualitative and quantitative data in support of accreditation, collaborating with the associate dean to gather and interpret data and prepare reports. Work with MGMT 198 and MGMT 398 instructors, managing and tracking completion of team assessments, and coordinating logistics for final team presentations (15%)
  • Professional Development and Outcomes oversight: Facilitate and serve as liaison for events and activities related to career development and internships/jobs, including, but not limited to career development workshops, internship and job opportunities, practicums, trek programs, course experiential learning activities and projects, and credit-bearing courses. Communicate and collaborate with the Career Center, faculty, and other staff on such events and activities. Capture data and regularly assess and report the degree of undergraduate student engagement related to career development activities. Provide updates on career development/internship programming, communications, and engagement in monthly committee meetings. Provide the associate dean with summary information and statistics to report to the dean’s office and faculty. Support student application process for special programs, case competitions, etc. Track/maintain database of internship and post-graduate employment for the school of management students. (15%)
  • Advisory Boards oversight: Work with the associate dean, department chairs and/or department representative, and student organization leaders to establish and maintain a undergraduate advisory board, a young alumni advisory board(s), alumni advisory board(s), and individual student organization advisory boards. (15%)
  • Student Engagement oversight: Create and maintain a peer mentoring program, including initial training and ongoing support. Advise student organizations such as Forte Rising Stars and Alpha Kappa Psi, including guiding chapter officers, planning meetings with guest speakers, and transitioning responsibilities to new officers. (10%)


  • Serve on select committees in support of the university’s strategic objectives. (5%)
  • Perform other duties as assigned. (<1%)


    Department: Contact with all key school stakeholders including, but not limited to, associate dean (daily); program managers, individual faculty, departmental assistants, the Weatherhead School dean and academic dean, marketing and external affairs professionals, and career management office professionals (frequently).

    University: Frequent contact with key university stakeholders including, but not limited to, enrollment management, the undergraduate advising and support office, the career center, center for international affairs, study abroad, and various student affairs departments.

    External: Frequent contact with external stakeholders including, but not limited to, prospective students and their parents, recruiters, alumni, and guest speakers/presenters. neighborhood and community organizations; contractors; vendors; city offices; parents; and alumni and community entrepreneurs.

    Students: Daily contact with current students in a counseling and advising capacity; regular contact with prospective students and families. Periodic interaction with student leaders and organization members.



    No supervisory responsibility.



    Experience: 5 or more years of professional experience, preferably in higher education.

    Education/Licensing: Master’s degree required, preferably in management or higher education.



  • Experience successfully identifying and solving complex problems using a structured approach for defining a problem, conducting related research, drawing conclusions, identifying options, and implementing a solution.
  • Demonstrated ability to bring successful closure to both short- and long-term projects.
  • Demonstrated ability to understand stakeholder needs, and to communicate with stakeholders in a helpful and effective manner. 
  • Demonstrated ability to build positive working relationships, including working with stakeholders from diverse cultures.
  • Ability to work in a rapidly changing environment, have the judgment to take initiative when appropriate, but still work within an academic structure. 
  • Demonstrated ability to juggle multiple initiatives and competing priorities while giving attention to detail.
  • Experience creating and executing events or programs effectively.
  • Experience creating and executing communications using a variety of forms, including print, web, and social media and creating effective marketing materials. 
  • Ability to recognize and monitor trends in student programming and curriculum development, and identify implications for Weatherhead undergraduate curricula and/or programs.
  • Ability to analyze data creating graphs, calculating various statistics, and summarizing results. 
  • Demonstrated excellence in written and oral communications.
  • Working knowledge of basic office applications (Word, Excel, PowerPoint, social media tools).


    General office working environment. Flexibility for weekend and evening work required for student recruiting activities, student organization meetings, making timely social media updates, or to address time sensitive issues.  Some travel is required, e.g., for association presentations/meetings or outreach.


    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


    Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


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