Director of Technology Support (1103)
Pocatello - Main
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!
Job Description
A key leader in the Information Technology department representing ISU and the CIO in all interactions. Responsible for directing and overseeing classroom technology and customer service support for the entire university. Must effectively lead classroom technology and customer service managers in providing exceptional customer service. Also responsible for identifying innovative, cost-effective classroom technologies that support all modalities.
Key Responsibilities
• Responsible for the support activities and technical development of ISU’s Technology support personnel
• Work collaboratively across all ISU IT functional teams for daily enterprise operations
• Work closely with faculty, students, and staff to provide support and service for classroom technology and other technology needs
• Build and support a unified help desk solution for all support needs
•Responsible for the architecture, design, installation and maintenance of an enterprise classroom technology solution for the University
• Research, review and evaluate multimedia hardware, software and peripherals
• Create and implement a comprehensive classroom technology rollout plan and associated budget
• Represent ITS interests on various committees and in meetings with both internal and external stakeholders
• Remain current with developments in relevant professional areas through reading, research, and participation in conferences and meetings. Stay abreast of trends in classroom technology as they relate to university goals. Maintain and upgrade technical knowledge and acumen through personal study, workshops, and conference attendance
• Complete other projects as assigned by the CIO
Minimum Qualifications
• Bachelor’s degree in education, business administration, or related field
• Five years of experience working with classroom technology solutions including evaluation and implementation
• Five years of experience in a customer service role
• Three years of formal experience supervising and leading professional staff and/or managers, preferably in a higher education setting
• Demonstrated leadership skills and ability to think strategically
• Expert knowledge of Zoom web conferencing systems and technologies
• Commitment to university’s mission, vision and values
• Proven ability to set priorities, to meet deadlines, and to identify critical tasks
• Proven ability to create and orchestrate comprehensive technology rollout plans
• Excellent interpersonal, written, and oral communication
• Demonstrated ability to create budgets and budget forecasts
Preferred Qualifications
• Master’s Degree or equivalent work experience preferred
• Experience establishing and/or implementing a comprehensive campus-wide classroom technology rollout plan
• Experience managing a multi-million-dollar capital or operating budget
• Knowledge of Extron and Crestron room control systems
• Knowledge of Cisco video conferencing systems
Additional Information
You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received prior to March 25, 2024. Salary will be commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Posting Number: req2149
Type: Working 12 months per year
Position: Non-classified Staff
Division: Information Technology Services
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
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