Director of Student Success

University of North Carolina at Chapel Hill, United States

Updated: 22 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 06 Jun 2024

Posting Information
Posting Information


Department Grad School-390100
Career Area Student Services
Posting Open Date 05/24/2024
Application Deadline 06/06/2024
Open Until Filled No
Position Type Permanent Staff (EHRA NF)
Working Title Director of Student Success
Appointment Type EHRA Non-Faculty
Position Number 00051522
Vacancy ID NF0008178
Full Time/Part Time Full-Time Permanent
FTE 1
Hours per week 40
Position Location North Carolina, US
Hiring Range $84,171-$100,000
Proposed Start Date 07/01/2024

Position Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
Through research, teaching and public service, graduate education creates knowledge that leads to innovative solutions to address critical societal needs. The University of North Carolina at Chapel Hill offers more than 80 programs that grant more than 160 graduate degrees and graduate students make up nearly 30% of enrolled students at UNC-Chapel Hill.
The Graduate School of the University of North Carolina at Chapel Hill provides leadership to envision, shape and support the highest quality education for a diverse community of graduate students whose contributions will have global impact. Drawing on best practices gleaned from graduate educators throughout the country, The Graduate School models the inclusive and equitable policies and practices that the University of North Carolina at Chapel Hill strives to instill in every unit, department, and program at this great University.
The Graduate School supports graduate students in almost every program across the Carolina campus and serves students from admission through graduation. We provide financial support (e.g. interdisciplinary fellowships, tuition support, travel awards, and research supplements), career and professional development (e.g. in pedagogy, leadership, communication, grant writing), diversity and student success programming, academic program support, and advocacy to students, faculty, staff, and graduate programs. The Graduate School also provides individual students with services tailored to meet their needs.
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
The Director of Student Success plays a crucial role in orchestrating and overseeing a broad spectrum of student-centered initiatives within The Graduate School to advance overall student success. The Student Success Program stands as a dynamic and comprehensive endeavor, with a primary focus on supporting the diverse graduate student community. Its efforts are geared towards bolstering retention rates, promoting wellness, and facilitating timely degree completion for students from varied backgrounds.
In close collaboration with stakeholders across the UNC campus and beyond, the Director of Student Success ensures the effective delivery of programming and outreach efforts. To maximize the effectiveness of these efforts, the Director actively nurtures existing partnerships while also spearheading the development of innovative initiatives, all with a holistic perspective on student achievement.
This position offers an exciting opportunity to make a meaningful impact on the lives of students and contribute to the overall success of the institution. The Director of Student Success will play a key role in shaping the student experience and fostering a culture of excellence, support, and achievement.
Minimum Education and Experience Requirements
Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and Experience
-Experience leading teams and managing projects and programming initiatives for a student community. 
-Candidates should have excellent written and verbal communication skills, including the ability to work collaboratively with faculty, staff, students, and external stakeholders.
Preferred Qualifications, Competencies, and Experience
-Experience working in higher education, preferably in a role related to student success, such as academic advising, student services, or retention.
-Experience with graduate student populations.
-Strong customer service orientation and be able to work with students, faculty, and staff in a helpful and supportive manner.
-PhD preferred.
Special Physical/Mental Requirements
Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/281240

Posting Contact Information


Department Contact Name and Title Alicia Rogers, Director of Human Resources
Department Contact Telephone or Email [email protected]
Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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