The Director of Simulation Operations and Programming serves as a strategic partner with the Director of Flight Education, Director of Flight Research and the Center for Nursing Education, Simulation, and Innovation (CNESI) Faculty Manger. This individual is responsible for collaborating with simulation center staff, faculty, and other key stakeholders to define and implement the overall strategic plan for simulation and educational innovation at the Dorothy Ebersbach Academic Center for Flight Nursing (DEACFN). This position will also work directly with the faculty manager of the Center for Nursing Education, Simulation, and Innovation to coordinate and manage all related activities of the Center for Nursing Education, Simulation, and Innovation for both undergraduate and graduate level programs. This position will supervise all the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center For Flight Nursing simulation technicians, department assistants, and programmers. The director will assist in planning and implementing revenue-generating programs that utilize simulation-based training and the overall flow of operations within the centers. The director will work collaboratively with and support the simulation faculty manager (CNESI) and education and research directors (DEACFN) to maximize the simulation center’s performance by managing the daily operations and implementing organizational strategies to improve efficiency, quality, and collaborative practice within the simulation center.
ESSENTIAL FUNCTIONS Strategic Planning: Work in collaboration with the education and research Dorothy Ebersbach Academic Center for Flight Nursing directors to strategically plan and facilitate simulation, utilization, growth, and effectiveness related to simulation. Collaborate with the administrative team, faculty and staff of Center For Nursing Education, Simulation, And Innovation to provide strategic leadership in planning, developing, implementing, and reviewing the strategic plan for the simulation center. Manage the center in a customer service model to assure that all students and clients receive a highly professional and well-organized experience from program development through simulation implementation. Represent the simulation center and provide information of available simulation services and resources with internal and external customers. Serve as an administrative representative for the Frances Payne Bolton School of Nursing on Case Western Reserve University committees and work groups on simulation matters as needed. Develop standardized reports for leadership on center output, productivity, key personnel, proposal submissions and more. Conduct analysis of reports and use predictive forecasting and trend analysis to predict new opportunities and determine successes, and gaps. Present findings to the school of nursing leadership. (20%) Business Development: Develop, implement, and manage future plans for the business development within the center. Build collaborative working relationships with current and prospective partners. Develop business plans to reflect the ever-changing needs of the simulation center. Maintain current partners and develop new partnerships internally and externally. Work in tangent with the Associate Dean of Finance and Administration to develop and maintain revenue generation streams for the simulation center. Identify external business opportunities and devise strategic development plans. (20%) Operations Management: Supervise the technicians doing the programming of all high-fidelity mannequins and helicopter flight simulator for high stakes testing at the undergraduate and graduate levels. Supervise all utilization, implementation, and maintenance of the helicopter flight simulator, high fidelity simulators, task trainers, and models. Directly mange the operation, analysis, and troubleshooting of the flight simulator, all high-fidelity human patient simulators, task trainers, and related technical and computerized health care equipment contained within the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. Manage the technicians who organize, clean, maintain and repair the flight simulator, simulation equipment, inventory, ancillary medical equipment, manikins, task trainer, gas supply and moulage, to be performed in accordance with manufacturer guidelines and warranties as well as maintenance agreements. Participate in vendor specific training to maintain flight simulator all equipment in excellent working order. Support and train faculty, teaching assistants, and work study students utilizing high fidelity simulation/simulators. Direct the development of all simulation scenarios and manage the operations of all high-fidelity simulators for faculty, program directors and standardized patients including scenarios and trends within the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. Direct and organize complex simulation exercises for interprofessional groups of all sizes. Advise the Faculty Manager of the Center for Nursing Education, Simulation, and Innovation , Program Directors, and faculty on simulation policies and operations within the center. Independently develop and provide demonstration and instruction of use for the flight simulator and all simulation devices, task trainers, and related technology to faculty, graduate teaching assistants and work study students working in the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. Enforce proper usage of the helicopter flight simulator and all simulation equipment with faculty, TAs, and work study students. Supervise set up of the helicopter flight simulator and deliver high fidelity human patient simulators, equipment, and supplies to on-site classrooms, labs, and centers as well as to off-site programs at the Dorothy Ebersbach Academic Center for Flight Nursing as needed. Negotiate contract with vendors for equipment and service agreements. Manage recruitment efforts to hire simulation support and work study students. Manage the design and implementation of new simulation scenarios in collaboration with faculty for all undergraduate and graduate courses based on learning objectives and available resources. Supervise the standardized patient program, guide and train standardized patients through simulation process. Regularly evaluate standardized patients to maintain quality of simulation performances. Manage and identify simulation and technical issues as well as questions of concern. Research and advise the manager of the Center for Nursing Education, Simulation, and Innovation on solutions to simulation matters. Provide detailed summaries of simulation information needed in written, verbal, or presentation mode. Represent the Center for Nursing Education, Simulation, and Innovation at all staff and facility meetings associated with Center for Nursing Education, Simulation, and Innovation/simulation as well as national meetings to support the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. Manage program planning, promotion of the simulation center services, development of business opportunities, procurement planning, and it needs. Manage the audiovisual support including but not limited to video cameras and recorders, computers, closed circuit viewing, audio/video mixers, LCD projectors and video editing for Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. Develop, maintain, and organize audio-video records of simulation encounters according to policy. Maintain proficiency in emerging technologies, remaining up to date on the latest software and being knowledgeable and aware of when to make upgrades in the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. (15%) Financial management: Responsible for all aspects of fiscal management including, development and monitoring of the annual operating budget, analyze budget variances, and recommend courses of action. Prepare analytical reports and budget forecasts. Meet regularly with leadership to review performance matrices. Continuously analyze funding streams (operational, gifts, endowments, research) for nursing programs to optimize limited resources while maintaining the overall educational and research mission of the nursing education programs. Prepare and oversee an annual budget. Prepare monthly, quarterly, and annual reports, including data and evaluation reports using data analytics to track and measure employed strategies, outcomes, and success metrics. Deliver performance reports to leadership and benchmarking those results against similar campaigns. (15%) Supervision: Work closely with faculty, staff, learners, and external entities by providing and supporting internal and external programs. Directly supervise 3 simulation technicians and a department assistant in the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. Oversee and manage the human resource activities for the centers. Resolve operational issues, design, maintain, implement any changes, and establish standards and procedures adhering to university policies. Hire, train, and supervise activities of center support staff, providing policy direction and regular performance management. Conduct periodic meetings with direct reports and other members of the center’s support team to review changes in funding, policies, and procedures and to discuss operational issues. Act as a mentor to staff to help them achieve their career goals. Identify training and professional development resources for departmental staff. Ensure university compliance training is completed. Approve standard operating procedures and conduct regular audits of workflow and organizational design. Manage the workflow of the technicians, create team schedules and delegate tasks. Troubleshoot and address escalated issues from the technicians. Provide regular feedback and coaching; conduct annual performance evaluations. Address any employee concerns and escalate issues as necessary. Train and onboard new hires to ensure they understand their roles and technical responsibilities. (15%) Communication: Lead the business development activities of the center and implement a comprehensive communication plan for the center and its programs that align with its scope of work and strategic goals. Work with the center program leadership staff to develop and execute effective communication strategies and promote the center and its simulation and research resources, design and generate communication vehicles including, but not limited to, web content, collateral materials, recurring and special publications, videos, podcasts, and social media. In collaboration with the University Marketing and Communications department, generate written content, copy, and layout for the center’s internal and external network, including presentations, newsletters, promotional materials, brochures, etc. Following brand guidelines, manage the creation and development of work products for the center programs to maximize and integrate opportunities in areas such as business development, media relations, digital communications, social media, publications, internal communications, conferences and events, e-learning, and thought leadership. Develop and execute strategies to support national, statewide, and regional activities, webinars, conferences, etc., including generating sponsorships and driving and expanding attendance and participation in the center activities and events. Create and provide standardized tools and toolkits and direction needed for the center staff and partners to ensure that all branding guidelines are followed. Provide strategic direction for creative direction, writing, and printing production for all materials, education, and programs. Act as a liaison with the center’s partner institutions and stakeholders to identify target markets and key partnerships, expand distribution channels to attract new investigators, and conduct research on investigator needs to inform business strategy and decision-making for the center. Collaborate with university marketing and communications to develop strategies and materials for distribution at fundraising events, for new clients, and for the public. Monitor and track the social media and marketing channels for the center. Supervise the center’s daily communication activities and be responsible for oversight of day-to-day operations required for the sustained success of communication efforts, including the program website and its digital presence. Improve collaboration across internal and external stakeholders by driving communication, information sharing, and alignment. Provide ongoing strategic communication counsel and direction to maximize the center’s local, state, and national recognition that will sustain and expand its programs and funding needed to support them. Identify areas of process improvement and assist with solution implementation. Establish and continuously refresh procedures and activities contributing to the production of information and materials. Provide direction and oversight of internal staff and freelance resources as required to organize, plan, initiate, manage, and complete deliverables on schedule. (10%)
NONESSENTIAL FUNCTIONS Maintain an understanding of the School of Nursing, Center for Nursing Education, Simulation, and Innovation, and Dorothy Ebersbach Academic Center for Flight Nursing's mission and strategic plans. (1%) Represent the Center for Nursing Education, Simulation, and Innovation and the Dorothy Ebersbach Academic Center for Flight Nursing at university, School of Nursing, and/or national events and meetings as requested. (1%) Participate in high fidelity simulation and role play for scenarios as needed for Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing. (1%) Give tours of the helicopter flight simulation center and the Center for Nursing Education, Simulation, and Innovation to potential students, parents, faculty, and staff. (1%) Perform other duties as assigned. (1%)
School: Regular contact with the Faculty Manager of the Center for Nursing Education, Simulation, and Innovation and Directors of Flight Education and Research for Dorothy Ebersbach Academic Center for Flight Nursing, academic faculty regarding strategic planning.
University: Frequent contact with the associate deans for curricular affairs (university and college programs), the School of Medicine Mt. Sinai Skills and Simulation Center Medical Director, and curriculum deans for schools of nursing, engineering, and dentistry regarding simulation planning.
External: Frequent contact with equipment manufacturers, industry representatives, simulation community, health sciences education community, air transport companies, VR programming partners, and other individuals necessary for the operation of the center. Frequent contacts with potential students and their families touring the Center for Nursing Education, Simulation, and Innovation, and the Dorothy Ebersbach Academic Center for Flight Nursing.
Students: Regular contact with undergraduate work study students and undergraduate and graduate students attending lab sessions, leaders of committee of student representatives, and student representatives on curriculum design teams.
Supervise 3 simulation technicians and a department assistant in the Center for Nursing Education, Simulation, and Innovation and Dorothy Ebersbach Academic Center for Flight Nursing.
Experience/Education/Licensing: Bachelor’s degree and 5 years of experience or high school education and 10 years of experience in simulation education required. Experience in an academic health center, including expertise with instructional technologies preferred. Certified Healthcare Simulation Operations Specialist (CHSOS) certification through the Society for Simulation in Healthcare is required.
REQUIRED SKILLS High degree of energy, creativity, flexibility, organization, and interpersonal skills. Ability to lead and motivate others to meet objectives, goals and customer expectations. Effective and professional verbal and written communications. Project management skills, goal oriented. Ability to multi-task, prioritize and delegate work in order to meet deadlines and objectives. Ability to interact successfully with a variety of constituents. Ability to work independently and collaboratively with individuals from multiple disciplines and at all levels of responsibilities. Ability to work independently and show accountability for meeting deadlines and achieving goals and to facilitate planning processes. Ability to apply appropriate analytical, problem-solving, and decision-making skills/techniques. Excellent marketing, selling, organizational communications, negotiating and planning skills. Ability to work under pressure, pay attention to detail, deal with difficult situations while maintaining composure. Experience translating specialized knowledge-including research and evidence-based practices into communications that are easily understood by diverse audiences from multiple disciples and the general public. Experience in a Microsoft Office environment. Proficiency with MS Excel and Word required. Computer presentation skills (PowerPoint and other presentation programs) required. Sufficient knowledge and experience with databases to effectively manage information systems. Ability to meet consistent attendance. Ability to interact with colleagues, supervisors and customers face to face.
This position is located in the Samson Pavilion. Preparing for simulation programs involves constant set-up/tear-down of furniture and/or equipment. The position also involves transporting heavy equipment, lifting over 50 lbs. Availability for international and domestic travel. Flexibility in scheduling, including weekends and evenings