Director of Patient Billing Services

Dental Center

Full Time

77748BR

Job Summary

Reporting to the UCSF Dental Center Finance Director, the Director of Patient Billing Services oversees the operations of the UCSF Dental Center billing unit and contributes to its short and long range planning for billing and collections operations, approaches and policies aligning with top performing revenue cycle departments and benchmarks nationally. The Director collaborates with leaders, facutly and staff on coordination of related activities across business services, IT billing systems, revenue cycle management, and decision support; and establishes department-wide goals, budgets and staffing plans, policies and standard works.

The incumbent leads the True North Quality Improvement in Patient Billing Services and is responsible for monitoring changes in healthcare and dental industry impacting the billing and collection efforts of the UCSF Dental Center.  The Director is responsible for continued improvement in staff through education, training, and positive reinforcement of appropriate working practices; and ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

MISSION: Advancing health through excellence in patient care, education, and discovery.

VISION: To be the preeminent innovator in oral and craniofacial health worldwide.

VALUES: Through our values, we demonstrate LEADERSHIP, in all that we do.
Leadership, Excellence, Accountability, Diversity, Engagement, Respect, Social responsibility, Honesty, Innovation, and Partnership.

The School is committed to providing outstanding, integrated patient-centered care, preparing the next generation of clinicians and scientists for a rapidly evolving health care system, leading the world in scientific discovery and its translation into improved patient care and public health, creating and maintaining a supportive work and learning environment that attracts the best faculty staff, students, and trainees who can meet the changing needs of the
School, society, and profession, and optimizing resources to support strategic objectives and maximize stakeholder value.

We provide comprehensive oral health care services with over 120,000 patient visits per year. We offer a four-year DDS program as well as a two-year program for international dentists that culminates in the DDS degree.  We have numerous specialty residencies, PhD and master’s degree programs in Oral and Craniofacial Sciences, a combined DDS-PhD program, and a combined PhD-dental specialty training program. Other graduate programs include Craniofacial and Mesenchymal Biology and Bioengineering, and a DDS/MBA program.  The School is one of the preeminent oral and craniofacial research enterprises in the world, ranking number one in National Institutes of Health funding for 25 consecutive years.

UCSF Dental Center

UCSF Dental Center is a cohesive entity within the structure of UCSF’s School of Dentistry.  Its primary goal is to provide outstanding, seamless, patient-centered care.  The Center also aims to provide cutting-edge clinical experiences and education to students; contain costs for patient care and generate resources to reinvest in UCSF Dental Center and the School of Dentistry.  A majority of the Dental Center’s clinical facilities are located at the Parnassus Campus, with affiliated clinics at Buchanan Dental Center and an additional presence at Mission Bay, and the Zuckerberg San Francisco General Hospital and Trauma Center.  UCSF Dental Center’s primary services include all advanced dental specialty programs, and the general dentistry and specialty faculty practices.

Required Qualifications

• Bachelor's degree in related area and / equivalent experience / training
• Minimum 8+ years of related experience
• 7+ years of managerial experience
• Seven years or more of experience in a hospital and/or dental billing office environment or revenue cycle functionalities
• Seven years or more of working knowledge of the rules and regulations of Medicare, Medi-Cal, managed care and commercial insurance
• Five years or more of supervisory or managerial experience in a healthcare billing or collections office
• Thorough knowledge of all relevant information technology, including systems, applications, hardware, processes and methodologies used in billing and / or collections functions
• Thorough knowledge of billing, accounts receivable and / or collections systems, practices, policies, and regulations
• Knowledge of revenue cycle management and billing systems
• Thorough knowledge of medical and insurance terminology, medical billing, coding, health insurance coverage and reimbursement principles
• Excellent leadership skills, with the ability to create and maintain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, support for organizational values, and consistent achievement of objectives
• Excellent communications skills to prepare and present reports and analyses, and convey complex information clearly and concisely to all levels of staff and management, as well as outside agencies and individuals
• Excellent analytical, critical-thinking, and organizational skills, to quickly identify and assess complex problems, develop multiple potential solutions, and effectively implement action plans to bring about successful resolutions
• Excellent ability to collaborate with senior management to develop and implement new strategic plans and budgets
• Ability to provide sound metrics on billing and collections operations current status and progress towards goals
• Ability to motivate, influence, and persuade others, and to ensure that the department exhibits a culture of respect, accountability, and quality customer service to all constituencies
• Excellent skills in developing strategic plans, building staff competencies, organizing operations, and fiscal management

Preferred Qualifications

• Registered Health Information Technology (RHIT), American Health Information Management Association (AHIMA)
• Certified Professional Coder (CPC), American Academy of Professional Coders (AAPC)
• Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association (HFMA
• Certificate in Acute Healthcare, Ambulatory Coding

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

006582 PAT BILL AND COLL MGR 2

Job Category

Dentistry, Executive, Financial, Professional and Managerial, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Parnassus Heights (SF)

Additional Shift Details

Monday - Friday 8 a.m. - 5 p.m.