Posting Details
Posting Details
Posting Number | S05117P |
---|---|
Position Title | Director of IT Service Management |
Functional Title | |
Department | Information Technology-Tech Experience & Innovation |
Salary Range | Up to $150,000 Depending on Qualifications |
Pay Basis | Monthly |
Position Status | Regular full-time |
Location | Richardson |
Position End Date (if temporary) | |
Posting Open Date | 01/24/2024 |
Posting Close Date | |
Open Until Filled | Yes |
Desired Start Date | 02/26/2024 |
Job Summary | The Information Technology Service Management Director in the Technology Experience and Innovation (TE&I) department of Office of Information Technology (OIT) ensures ITIL processes are executed accurately and aligned to provide a service focus environment that represents all IT and Non-IT Service Management areas. The best part is that the entire organization understands the value of ITIL and embraces the service management culture, no selling needed! The ITSM Director will have the opportunity to be hands-on in implementation of processes and oversee the development and implementation of processes and tools. This leader will help UT Dallas create and administer a robust CMDB, mature our Change and Incident/Problem processes, and provide leadership to a team focused on service management. In addition, this role will lead us in creating processes and procedures, working closely with leadership across Office of Information Technology (OIT), train teams on our processes, provide metrics and reporting, establish relationship with other IT groups on campus and bring awareness of the importance of using ITIL process. |
Minimum Education and Experience | Bachelor’s degree and 5 years of related progressive experience. |
Preferred Education and Experience |
|
Essential Duties and Responsibilities |
CMDB
Incident/Problem Management
Change Management
Knowledge Management
Service Catalog
Portal
Reporting
Other ITIL Process implementation
ITSM Development Team
|
Physical Activities | |
Working Conditions | |
Additional Information | Hybrid Remote Work Available for Texas Residents |
Special Instructions Summary | |
Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator . |
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