Director of IT Infrastructure Systems

Job Title

Director of IT Infrastructure Systems

Agency

Texas A&M University

Department

Technology Services

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job and Opportunity to Contribute

The Director, IT Infrastructure Systems collaborates with the Executive Director of Technology Operations and will lead a comprehensive, university-wide team for platforms including Windows, Linux, Storage, Cloud infrastructure, and enterprise back-up environments.

Taking a collaborative approach, the Director will plan, organize, staff, lead, and unify operations across departments. Key to ensuring operational credibility and service excellence for IT services through proactive management of incidents, problems, and requests. Develop, are responsible for, and lead services or projects to ensure client expectations are met or exceeded. Develop benchmarked SLAs and metrics as well as standardized reporting ensuring the effective operation of service.

A well qualified candidate will have 7 years of progressively responsible management experience in supporting faculty, staff, and students in the use of technology used in higher education. Prefer individual who has managed at a large university who has:

• Experience with hands-on work in solving technology problems

• Extensive experience with developing policies, procedures, and standards for installing, configuring, and supporting enterprise platforms

• Experience in performance tuning and capacity planning activities to enhance the performance of resources

• Experience with large scale enterprise environments in higher education

This is an Export Control position which requires a United States citizen, permanent resident, or a person granted asylum or refugee status.

Qualifications

• Bachelor’s degree in applicable field or equivalent combination of education and experience
• Ten years of related experience in the operations, maintenance, and installation of enterprise services such as servers, storage, network equipment, enterprise back-up, or cloud environments (such as Google, MS Azure, or AWS)
• Three years of supervisory experience
• Knowledge of systems security procedures and protocols
• ITIL or PMP certification a plus

What to do Next

Apply!

Benefits of working at Texas A&M University

Texas A&M University is a prestigious university with strong traditions, core values , and a community of caring and collaboration.  We are committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

In addition, you have access to many benefits and perks, such as:

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays 
• Up to eight hours of paid sick leave  and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas 
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning  training, webinars, and limited financial support to attend conferences, workshops, and more 
• Educational release time and tuition assistance  for completing a degree while a Texas A&M employee

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.