Director of Information Technology and Systems Infrastructure >>>

Tulane University      Office of Human Resources

Description for Job:   IRC29452
Director of Information Technology and Systems Infrastructure
Law Technology Services
Location:  New Orleans, LA
Summary
The Director of Information Technology and Systems Infrastructure at the Tulane University Law School is a leadership role responsible for overseeing the technological infrastructure and systems that support the educational and administrative functions of the business school. Reporting to the Assistant Dean for Information Technology and Media Services, this position plays a pivotal role in shaping the technological strategy, managing a team of IT professionals, and ensuring the reliable and efficient operation of all IT systems. The Director of IT also serves as a hands-on Systems Administrator, directly managing and maintaining critical IT systems.
Required Knowledge, Skills, and Abilities
• Possess a strong working knowledge of computer hardware, software, and their applications in a business environment. Stays abreast of emerging technologies and trends to drive innovation within the organization. 
• Familiarity with Service Desk operations, including incident management, problem resolution, and providing top-notch customer support to end-users. 
• Proficiency in ITIL (Information Technology Infrastructure Library) framework, ensuring efficient and standardized IT service management practices are implemented and followed. 
• Exhibit excellent interpersonal and communication skills, both verbal and written. Demonstrate the ability to communicate technical information in a clear and understandable manner to diverse audiences. 
• Display a strong focus on customer service, consistently striving to meet and exceed the needs and expectations of internal and external stakeholders. 
• Exhibit the ability to prioritize tasks, needs, and objectives effectively, both as an individual contributor and as a team leader. Meet deadlines and deliver results efficiently. 
• Actively promote a culture of inclusion and respect within the team, recognizing and appreciating diverse perspectives, opinions, and contributions from team members, customers, and external partners.
• Extensive Experience with Windows Server administration and multiple versions of the Windows operating system.
• Comprehensive knowledge of Microsoft Office 365 and Adobe Creative Cloud suite.
• Demonstrates knowledge of contemporary and emerging network architecture designs and technologies, staying current with industry trends and best practices.
• Experience with database design and knowledge of server-based database software such as Oracle or MS SQL.
• Excellent analytical skills and verbal and written communications skills.
Required Education and/or Experience
• Bachelor’s Degree.
• 4 years of related computer experience.
• 2 years of leadership experience.
Preferred Qualifications
• Proven experience in managing complex IT infrastructures, including hybrid-cloud environments and on-premises services. 
• Relevant industry certifications (e.g., ITIL, AWS, Azure, etc.).
Compensation Information
This position is classified as "exempt, salaried" and is assigned to pay grade 27. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay . See our Candidate Resources to learn more about our hiring process and what to expect.
How to Apply
 
This position will close on the date it is filled
 
Please Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.
 
Click "Apply Now" to apply for this job.
 
Tulane University is committed to creating a community and culture that foster a sense of belonging for all. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We encourage all qualified candidates to apply. We are intentionally seeking candidates who are committed to fostering equity, diversity, and inclusion in support of Tulane’s Strategy for Tomorrow .
 
Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the Office of Human Resources & Institutional Equity by phone at 504-865-4748 or email [email protected] .
 
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