Director of Case Managers

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

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JOB SUMMARY

Under administrative direction from the Assistant Vice President and Dean of Students, the Director of the Case Managers serves as an advocate for students with emergency support and outreach. Through the framework of cura personalis , all personnel in the Dean of Students Office respond to significant health issues and personal matters to provide consultation, assistance, and appropriate referrals for students in distress. The Director will provide leadership in implementing prevention and response protocols to promote student success. This position will serve as the primary oversight for Behavioral Concerns Committee, student case management, and coordinates interventions whenever needed. The Director supports the Division of Student Development in the care and concern protocols for students in distress, and coordinates assessment efforts to address student success strategies for the Dean of Students Office.

Job Duties

Case Management, Education, and Outreach: 

• Oversees case management practices within the Dean of Students Office to include care and concern, and behavioral concerns committees.

• Provides guidance and support for students who have questions or may need assistance managing concerns around academic success, socio-emotional or physical health, economic concerns, social adjustment, conduct matters or any matters that interferes with a student’s ability to progress successfully at the University.

• Coordinates comprehensive, and effective intervention and communication between appropriate university offices, academic units, healthcare providers, and community resources to meet student health, academic, financial, housing, social and other needs.

• Serve as a member of the Student Development Dean on Call team.

• Leads Dean of Students outreach efforts to bring awareness to available support services, efforts, offices, and programs targeting student overall success.

Behavioral Concerns Committee (BCC): 

• Chairs the BCC meetings, coordinating with appropriate campus partners to review the needs of high-touch students, ensuring coordinated care aligns with behavioral concerns committee.

• Coordinates campuswide training and outreach to community members to further the community of care model.

Supervision & Training:

• Provide supervision and daily support to Case Managers.

• Develops and maintains documentation of training and protocols focused on efficiency and consistency.

• Assesses and provides feedback to case managers as part of annual performance review.

Policy, Assessment & Technology:

• Directs and leads initiatives associated with policy development and case management protocols within the Dean of Student Office informed by the university mission, national standards, benchmarking data, and innovation.

• Assist with assessment efforts to inform student success and university initiatives around wellbeing.

• Oversee application of student management databases within the DOS department to manage flow of cases.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong listening and attending skills.

• Demonstrated understanding of issues of diversity and inclusion; demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and inclusion among students, faculty, staff and families.

• Demonstrated ability to contribute to and work effectively in teams in a fast-paced environment.

• Experience navigating confidential and sensitive information and situations with diplomacy while exercising excellent judgment that is congruent with the University mission and policies.

• Demonstrated knowledge of theories and/or applied experiences related to student development and adult learners.

• Possess the ability to build and sustain relationships with a diverse population of students, faculty, staff, families, and community partners to address a wide array of situations.

• Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities.

• Strong skills in supervision of staff with advanced degrees and budgetary management.

• Proven oral and written communication skill, including experience in conducting presentations for varied audiences.

MINIMUM QUALIFICATIONS

Master’s degree in higher education administration, educational policy, educational leadership, adult development, counseling, or a relevant field of study that can be applied to the required knowledge, skills, and abilities; and minimum five (5) years of related post graduate degree higher education experience in increasingly advanced supervisory roles in higher education environments.

PREFERRED QUALIFICATIONS

Doctorate degree in higher education administration

Function

Student Support

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.