Director of Advancement Services for Information Systems & Reporting

Details

Posted: 24-Mar-24

Location: Wilmington, North Carolina

Salary: Open

Categories:

Development
Staff/Administrative

Internal Number: 31649

Department: University Advancement - 50000

Brief Summary of Work for this position:

Reporting to the Assistant Vice Chancellor for Development Operations, the Director of Advancement Services for Information Systems is responsible for the overall management of the university's alumni and donor CRM database (currently Raisers Edge) and provides leadership and direction for the team responsible for all data-related processes, reporting, training and technology for the University's Advancement division. Providing technical support for all users of the Raiser's Edge Database and other software products used in conjunction with the RE database, the director is required to have a holistic view of advancement services functions (including data management, reporting and gift processing) The Director will build solid working relationships with various members of University Advancement, Finance, and the university at-large to leverage available technologies in support of the university's fundraising efforts.
Key Responsibilities:
Provides management and technical support for the Raiser's Edge database and other software products used in conjunction with the RE database:

• Assess existing and new technologies for improving and streamlining processes, oversee hardware and software support and purchasing, managing, upgrading and testing the Advancement software solution
• Develop and implement training curriculum for Raiser's Edge (and other software products, as necessary) to ensure all users are fully leveraging system capabilities
• Develop tools and procedures to streamline reporting to maximize staff potential and facilitate data-informed decision making and performance analysis
• Assist the Assistant Vice Chancellor in evaluating division reporting needs, assessing the feasibility, and implementing a reporting environment that will meet the current and future needs of the division and organization
• Develops procedures (including appropriate timelines) and ensures all data maintenance activities are completed as needed in support of university fundraising, events, and donor activities
• Manages the reporting and data processing teams
• In collaboration with the Assistant Vice Chancellor for Development Operations and the Director of Advancement Services for Gift Administration, provides strategy and direction for the Advancement Services team

This position will require a regular onsite presence. The selected candidate will be expected to be onsite full time during the initial onboarding period, after which an appropriate onsite/remote hybrid arrangement may be negotiated. Employees are expected to reside within a reasonable commuting distance (approximately two hours) to be able to report within a practical period based on operational needs.

Minimum Education and Experience Requirements:

• Master's degree with 1 year of experience or Bachelors degree with 2 years of experience
• Equivalent education/experience can be substituted for degree requirements
• 2+ years of supervisory experience and management of a team

Preferred Education, Knowledge, Skills & Experience :

• Familiarity with UNCW policies and procedures
• Advanced knowledge of SQL and data visualization software (Power BI or Tableau)
• Experience with Raiser's Edge, OMatic Softwares, GiveCampus, Banner, AccuData (AlumniFinder) and ObituaryData
• Ability to interact with a diverse team with competing priorities
• Query and report writing familiarity
• Proven ability to work independently, maintain confidentiality, and prioritize assignments.
• Exceptional written and verbal communication skills
• Knowledge of fundraising principals and CRM systems

Required Certifications or Licensure:

N/A

Primary Purpose of Organizational Unit:

The Division for University Advancement is responsible for the following primary goals:

Coordinate a campus-wide, comprehensive effort to raise philanthropic funds that support the strategic plan and mission of the university.

Manage an inclusive alumni engagement program designed to serve and engage nearly 100,000 alumni as ambassadors, advocates and donors.

Strengthen and expand UNCW's donor pipeline through effective discovery, cultivation, solicitation and stewardship strategies.

Ensure that external boards (UNCW Foundation Board, Board of Visitors, Student Aid Association Board, Alumni Association Board of Directors and the Friends of UNCW) are effective in their mission of supporting UNCW.

The division's fundraising efforts are enhanced by effective partnerships with the campus community as well as external constituents including alumni, parents, corporations, foundations, volunteers and friends. Development areas include annual giving, leadership annual giving, major gifts, principal gifts, corporate and foundation engagement and planned giving, as well as alumni engagement. Prospect development, events and board management, stewardship, communications and advancement services are support services for the fundraising activities of the division.

Applicant Instructions:

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

AA/EEO Statement:

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

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About The University of North Carolina at Wilmington
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.UNCW has been part of the University of North Carolina System since 1969.
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