Director of Academic Support

PennWest University, United States

Updated: about 2 months ago
Location: Clarion, PENNSYLVANIA
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Posting Number S192P
Posting Text
Job Title Director of Academic Support
Type of Employment Full Time
Bargaining Unit Management
Full-Time/Part-Time
FLSA Non-Exempt
Salary Range
Department Student Services

Posting Text


Job Summary / Basic Function
Under direction of the Executive Director of Academic and Student Success, the Director of Academic Support is a full-time, professional position responsible for overseeing the tutoring, supplemental instruction, and testing services for PennWest. This position works closely with faculty, administrators, and staff to promote and provide for the academic support needs of students.
Essential Duties:
  • Provides direct supervision of the tutoring and supplemental instruction programs and testing centers at each PennWest site.
  • Collaborates with Tutoring, Supplemental Instruction, and Testing Coordinators to establish a common and consistent set of goals and practices for tutoring/supplemental instruction and testing at each PennWest site.
  • Holds regular meetings with staff to ensure all sites are running effectively; completes annual performance evaluations for direct reports.
  • Provides training and regular professional development for staff.
  • Utilizes Starfish to track tutoring appointments and interactions for data collection.
  • Collects, analyzes, and interprets data regarding utilization of tutoring and supplemental instruction to demonstrate the effectiveness of services.
  • Prepares monthly and annual reports and makes recommendations concerning programming changes/adjustments/improvements.
  • Responsible for creating and implementing strategies to measure and assess the adequacy of and the return on the investment in the tutoring resources.
  • Facilitates meetings with campus departments, deans, faculty, and staff to ensure tutoring and testing services are meeting the needs of students.
  • Prepares informational materials and employs marketing strategies to promote tutoring and testing services among students, faculty, and staff.
  • Ensures peer tutoring schedules across all three sites meet the diverse needs of our student population.
  • Monitors the use of the online tutoring platform and communicates renewal needs for continued funding.
  • Engages in professional development activities to maintain knowledge and awareness of effective tutoring and testing practices, and to maintain certification statuses.
  • Prepares and oversees the tutoring, supplemental instruction, and testing center budgets.
  • Collaborates with supervisor to ensure all staffing needs are met across all sites.
  • Work with students, departments, faculty and staff in the support of veteran, military and international students.
  • Serves as the Student Concierge on the Clarion campus.
  • Travel to California, and Edinboro sites as needed.
  • Obtains/maintains certifications across the tutoring and testing centers:

  • Tutoring: CRLA (College Reading & Learning Association) NCLCA (National College Learning Center Association)
  • Testing: CollegeBoard, ETS, Pearson, and ATI delivered exams
    		•
    Required Skills, Knowledge & Abilities
    Minimum of Education / TrainingRequired Education Summary
    • Bachelor’s degree required and a minimum of 3 years working experience in higher education.
    • Experience working with Starfish student success platform in the scheduling of tutoring.
    • Experience with identifying and hiring peer tutors.
    • Experience working with international and military-affiliated students.
    Preferred Qualifications
    • Master’s degree and a minimum of 5 years’ experience in higher education working in tutoring and/or testing.
    Physical Demands
    Work Location Clarion Campus
    Is travel to other PennWest campuses required for this position? If so, how often?
    Work Hours 8am - 4pm
    Posting Date 01/16/2024
    Closing Date
    Open Until Filled Yes
    Diversity Statement
    The Office of Diversity, Equity, and Inclusion is committed to and accountable for cultivating an environment that advances diversity, equity, and inclusion (DEI). We strive to create a community that affirms the identities of every individual and affords them dignity and respect, regardless of difference.
    EEO Statement
    Pennsylvania Western University of Pennsylvania is committed to equal employment and equal educational opportunities for all individuals regardless of gender, gender identity, race or color, ethnicity, national origin or ancestry, age, mental or physical disability, religion or creed, genetic information, affectional or sexual orientation, veteran status, or other classifications that are protected under Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and other pertinent state and federal laws and regulations. Direct inquiries to the Title IX Coordinator/Director of Equity and Title IX, 423 Becht Hall 16214-1232; Email [email protected] or phone 814-393-2109. Inquiries may also be directed to the Director of the Office for Civil Rights, Department of Education, 330 Independence Avenue, SW, Washington, DC 20201.

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