Director, Clinical Optimization & Process Improvement

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The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Director, Clinical Optimization & Process Improvement. The Director, Clinical Optimization & Process Improvement manages projects with support staff by giving them a clear understanding of the departmental mission and supervises and participates in work efforts in the design, development, testing, implementation, and ongoing support of the application. The Director, Clinical Optimization & Process Improvement utilizes solid knowledge of hospital quality measures and clinical experience to build, develop, and test clinical applications in alignment with clinical practice and provide analysis on upcoming regulatory requirements. The incumbent works closely with various leaders to ensure technology is driven by clinical and operational needs and aligns with compliant and safe clinical practices and quality requirements.

• Supervises the performance management of all assigned staff including making decisions as they pertain to hiring, training, evaluation, promotion, and termination.

• Manages daily operations and directs staff to achieve departmental goals and objectives.

• Assumes responsibility for campus-wide initiatives involving computer support services.

• Develops, promotes, and maintains standards as they relate to technical support services and devices, including manufacturing and architectural standards.

• Designs improved work systems by revising work standards, policies, and procedures.

• Directs and manages project plan development, risk assessment, communications, budget tracking, status reporting, vendor management, and successful project completion.

• Monitors project prioritization, active projects, and the development of dashboard and reporting mechanisms.

• Assumes responsibility for enterprise-wide IT projects and ensures an efficient and timely conclusion.

• Contributes to the strategic plan and assists in providing short- and long-term solutions to help meet campus-wide strategic and tactical planning initiatives.

• Communicates with administration and staff regarding the efficient and timely delivery of services.

• Performs follow-up investigations on inquiries, complaints, and problems.

• Identifies optimization aspects for development of electronic documentation solutions that support clinical workflow and practice and align with the current best practice standards utilizing innovative technology to enhance the clinical processes and user experience.

• Assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the optimization of new or existing solutions or functionality to improve processes to facilitate evidence-based practice and safe patient care.

• Analyzes complex clinical operations and workflows to facilitate decision making across the enterprise and recommends solutions for bridging performance gaps.

• Collaborates with hospital leadership, physicians, clinicians, PI, quality, end users, vendors and associates to support the development and deployment of electronic applications or new functionality.

• Assists in the determination of critical milestones.

• Establishes departmental goals and objectives, identifies areas of improvement, and implements action plans to meet these. Seeks ways to improve operations and oversees the preparation of productivity reports.

• Attends professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:                                                                                                        

• Bachelor’s degree in relevant field

• Certification in relevant specialty or field

• Minimum 7 years of relevant experience

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H18