Director, Business Application Management

Updated: 11 months ago
Location: Chicago, ILLINOIS
Deadline: The position may have been removed or expired!

Details

Posted: 05-May-23

Location: Chicago, Illinois

Type: Full-time

Salary: Open

Categories:


Information Technology
Staff/Administrative

Internal Number: JR21804


Location: Chicago, IL

Job Description:

  • Oversee support team for UChicago ARDâ™s Phoenix Salesforce ecosystem which includes CRM, Experience Cloud, Tableau CRM, and UC Innovation ascend managed package.

  • Build relationships with other ARD managers and IT Leaders across UChicago, understanding their key challenges and adapting the Phoenix system product roadmap to business requirements.

  • Oversee the evaluation, integration, and configuration of third-party software and AppExchange products with Salesforce including Conga, RealZips, Ascendix, Aquirit, among others.

  • Drives ongoing improvements in the Salesforce ecosystem by monitoring and researching new Salesforce functionality and features.

  • Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions and with an eye towards broadly diversifying the advancement profession.

  • Manages managers and professional staff. Establishes performance goals, allocates resources and assesses policies for direct subordinates.

  • Collaborates with IT leadership to develop the strategy, plan communications, and service responsibilities for business systems.

  • Perform other related work as needed.

Preferred Qualifications

Education:

  • Major in computer science, statistics, business, or similar major.

Experience:

  • Minimum seven years of professional work experience in software product management or system administration.

  • Experience leading a project team or managing staff.

  • Experience developing and monitoring budgets.

Licenses and Certifications:

  • Salesforce Administrator certification highly desired.

Technical Skills or Knowledge:

  • Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including the University's Phoenix system and the Microsoft Office Suite.

  • Broad experience using Salesforce in an administrative capacity.

  • Thorough understanding of key end to end ARD business processes with extensive knowledge of best practices in CRM.

  • Ability to translate business needs into technical specifications.

Preferred Competencies

  • Outstanding interpersonal and communications skills characterized by the ability to listen, to speak, and to write effectively.

  • Manage confidential information with discretion and tact.

  • Act with integrity, professionalism, and confidentiality.

  • Work collegially and collaboratively in a team setting.

  • Self-motivation and the ability to take initiative.

  • Prioritize multiple projects and independently follow through with detail.

Working Conditions

  • This position has a hybrid work schedule which includes weekly in office presence.

  • Standard office environment.

  • Travel to campus and/or non-campus locations for University business.

  • Work evenings and weekends as needed.

  • This position is located in Hyde Park at 5235 South Harper Court.

Application Documents

  • Resume/CV (required)

  • Cover Letter, addressed to Hiring Committee (preferred)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.


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