Dir Med Specialty Clinics - SRMC

Relocation Reimbursement available

Department: Ambulatory Services Administr - SRMC

FTE: 1.00
Full Time
Shift: Days

Position Summary:
Responsible for the overall clinical operations, personnel, and revenue tracking of assigned clinics; including implementation and evaluation of activities in the outpatient ambulatory care clinics. Ensure continuity and quality of service and care through daily operations management. Ensure delivery of optimal and safe patient care which includes fiscal management, strategic planning, standards compliance, clinical practice, staff recruiting and development, oversight and active participation in clinical practice, and performance improvement activities that evaluate program effectiveness. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups.

Detailed responsibilities:
* PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
* PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
* PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
* PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
* PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"
* RELATED WORK - Perform related duties as assigned
* POLICIES AND PROCEDURES - Effectuates performance evaluations, personnel policies, hiring, promotion and discipline
* DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature and attending in-services, meetings and workshops
* DEVELOPMENT - Provide daily managerial oversight of assigned outpatient clinics, including recruitment, hiring, training, supervision, periodic evaluation and development/reward/discipline of all employed departmental staff
* QUALITY - Develop and maintain quality assurance/control/improvement programs assuring compliance with all third party regulatory and/or accrediting bodies, including Joint Commission, in concert with those of the UNM Health System; oversee timeliness and maintenance of all required documentation
* ACTION PLAN - Responsible for review, tracking, and action plan development on reported potential and actual patient safety, concerns, medical errors and or near misses in a timely manner
* SCHEDULING - Understand all scheduling processes, procedures, room capacity, personnel capability and equipment functionality. Ensure appropriate scheduling of resources on a daily basis, managing planned and unplanned absences of providers and support staff. Evaluate schedule inefficiencies and partner with stakeholders to improve
* PLANNING AND DEVELOPMENT - Responsible for key decision making regarding overall planning, work redesign, and staff development associated with implementing changes in patient care delivery
* COMMUNICATION - Develop and maintain strong relationships with providers, staff, and external groups in order to manage all functions in the department. Interact with suppliers/vendors to understand instrument/equipment in order to provide/maintain as needed
* LIAISON - Serve as liaison between hospital/system administration, departments, and medical staff ensuring cost-effective utilization of products, services, processes, and resources
* STRATEGIC PLANNING - Develop and maintain systems to support long range goals and strategic plans; ensuring that the mission, vision, values, and strategic objectives are integrated into projects and programs
* REPORTS - Review all policies, purchase requisitions, data, quality reports, etc. to ensure accuracy and effective management of all department resources (people, supplies, and equipment)
* BUDGET - Prepare and implement departmental business plans, operating and capital budgets; perform regular analysis to develop action plans to maintain performance thereto
* DEVELOPMENT - Review and analyze data, monitor and work with the dyad Medical Director in developing specific and focused action plans to enhance provider practices; to include efficiency, safety, as well as patient, provider, and staff satisfaction
* TEAMS AND COMMITTEES - Support and participate in interdisciplinary and interdepartmental teams and committees
* POLICIES AND PROCEDURES - Maintain established departmental and hospital policies and procedures, guidelines, objectives, and quality assurance programs
* TEAMWORK - Maintain a cooperative relationship among health care teams and resolve patient problems and needs by utilizing multidisciplinary team strategies

Education:
Essential:
* Bachelor's Degree
Nonessential:
* Master's Degree
Education specialization:
Essential:
* 1 Year Related Field
Nonessential:
* Related Discipline

Experience:
Essential:
3 years directly related experience

Nonessential:
Bilingual English/Spanish

Credentials:
Essential:
* Not Applicable/Not Required

Physical Conditions:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. May require walking or standing to a significant degree or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or may require working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of materials is negligible.

Working conditions:
Essential:
* Sig Haz: Physical risk/injuries due to combative patients