Digital Service Delivery/Innovation Dir

Details

Posted: 28-Apr-24

Location: Lexington, Kentucky

Salary: Open

Categories:

Social Work
Staff/Administrative

Internal Number: 524521

Department Name: 8T110:College of Social Work

Job Summary:

For over 80 years, the University of Kentucky (UK) College of Social Work (CoSW) has been a leader in social work education. Our mission is clear: Through rigorous research, excellence in instruction, and steadfast service, CoSW works to improve the human condition. Always, in all ways.
As the state's flagship university, CoSW is committed to actualizing our mission through innovative, accessible academic programming. CoSW is home to Bachelor of Arts in Social Work (traditional and online), Master of Social Work (hybrid and online), Doctorate of Social Work (online), and PhD (traditional) degree programs. In addition to Lexington's main campus, we have a satellite campus at Fort Sam Houston in San Antonio, Texas.
CoSW is currently seeking a Director of Digital Service Delivery and Innovation. The position's major job responsibilities are as follows:
Technology Thought Leader

• Conceptualize and articulate contemporary vision for digital/tech solution deployment across the CoSW enterprise
• Communicate value proposition associated with digital/tech innovation, including unique market-place advantage and differentiation
• Lead CoSW's market strategy, projects, and processes for digital/tech service implementation
• Foster a dynamic tech ecosystem consistent with stakeholder needs and CoSW service values

Architect Constituent Engagement Systems

• Assess and implement CRM solutions, including service deployments via multi-channel environments
• Develop and manage service aspects of CRM architecture
• Design system implementation infrastructure consistent with program aims and goals
• Design web assets associated with constituent engagement systems

Asset Procurement and Management

• Explore, test, assess, and make recommendations for digital/tech system procurement
• Execute strategic investment plans for further development and improvement of digital/tech infrastructure
• Monitor and report on performance of digital assets
• Manage tech/digital devices, including distribution, as applicable

Personnel Capacity Support and Development

• Convene routine meetings of CoSW stakeholders as it pertains to new tech service initiatives
• Define, execute, and oversee training initiatives associated with the service constituent engagement program
• Assess and optimize organizational structure, including ensuring adequate staffing patterns

Quality Assurance

• Leverage data and analytics to measure the adoption, effectiveness, and identify opportunities to enhance stakeholder productivity and satisfaction
• In collaboration with CoSW Business Office, provide management and oversight to budgets.
• Ensure monies are spent appropriately, responsibly, and in accordance with applicable institutional regulations
• Identify, oversee, and improve KPI, to include processes, protocols, and timelines
• Provide routine data assessments and reports to stakeholders

Supervision

• Supervise staff associated with tech service uptake and deployment
• Oversee and supervise deployment of eService Fellowship program
• Initiate and complete routine personnel assessment and evaluation in a manner consistent with UK and CoSW policies

Position Time Status: Full-Time

Required Education:

MA

Required Related Experience:

6 yrs

Required License/Registration/Certification :

None

University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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About University of Kentucky
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
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