Digital Communications Officer

Yale Health - Communications

87774BR

Yale Posting Status

CLOSED TO FURTHER APPLICATIONS

University Job Title

Communications Officer 1

Bargaining Unit

None - Not included in the union (Yale Union Group)

If Fixed Duration, Period

1 year from date of hire

If Fixed Duration, is continuation possible?

Yes

Other Fixed Duration Date

01-Jul-2025

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Communications/Editing/Teaching

Total # of hours to be worked:

37.5

Work Days/Hours (Other than Standard)

Full-time 37.50 hours per week; generally scheduled M-F, 8:30A - 5:00P. Early mornings, evenings, weekends and holidays/recess may also be required.

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

55 Lock Street
New Haven, CT 06511

Position Focus:

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 47,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

The Digital Communications Officer will manage social and digital media activities, provide brand and graphic support for web assets, publications, presentations, campaigns, and events. The Digital Communications Officer will assist with managing and implementing the yearly communications plan for Yale Health, under the direction of the Director of Communications. 

Responsibilities include:
Social Media: Manage social media activity and campaigns for Yale Health. Maintain and coordinate the continued development of Yale Health’s social media sites. Work with director and other internal staff to curate stories and posts on appropriate channels. Point person for providing responses for inquiries, comments, etc. Continually evaluate effectiveness of program and provide analytical and statistical data as needed/requested, from specific-channel platforms.  Evaluate and advise on emerging social media opportunities on various channels.

External Website: Under the direction of the Director Communications, manage updates and revisions to public-facing website. Manage and provide regular analytical data to department and senior leaders.

Internal Website: Manage updates and revisions to employee internal website. Work with internal teams to ensure various department needs are met.

Internal Communications: Works with director to develop and disseminate weekly internal newsletter(s) using Yale Message platform. Works with various department Chiefs and Managers, in conjunction with Director of Communications, to develop and disseminate various communications internal newsletters using Yale Message platform. Creates miscellaneous communications collateral as needed and directed. Develop PowerPoint and various presentations for Department and assists other departments, as requested. Assists with order placement of communications-related items for various departments in Yale Health, as requested/needed. Represents department on internal committees as requested. Assists with other communications responsibilities as assigned.

External / Member Communications: Works with director to develop and disseminate e-newsletter(s) using Yale Message platform. Works with various department Chiefs and Managers, in conjunction with Director of Communications, to develop and disseminate various communications, including e-newsletters using Yale Message platform. Creates miscellaneous communications collateral as needed.

Internship Program: Assist Director of Communications with managing the department’s internship program.  Interviewing, selecting interns for program.  Manage day to day tasks and projects of intern(s).

Miscellaneous: Serve as a videographer and photographer for departmental projects and initiatives. Maintain digital library of assets.

Dept/Section URL

https://yalehealth.yale.edu/

Essential Duties

1. Brand & Communications Strategy. Develops and executes public relations strategy, output, and performance for the department with the goal of increasing media impressions in local, national, industry-specific and alumni media. Creates communications strategy to showcase top technologies available for license. Ensures consistent look and tone for all department communications, including written content, website and social media. 2. Media Relations. Establishes and maintains effective working relationships with media representatives. Identifies opportunities to work with other the departments, university publications and the Office of Public Affairs to develop and publicize stories. 3. Content Creation. Assesses the University faculty inventions and student startups for newsworthiness and create compelling news and public relations content. Creates engaging, dynamic content for the public, including press releases, blog articles, website updates, newsletter articles and social media. 4. Outreach. Manages delivery channels for newsworthy content, including updating and maintaining the department websites, social media accounts, and articles for email newsletters, and creating video, print, and on-campus events. Creates websites that embed existing content from Yale and external sites (publications related to the technology, videos featuring inventor, profile on Yale Bulletin and Calendar innovators webpage). 5. Other. Seeks out, negotiates with and recommends external organizations that can provide services that optimize both the cost and functionality of the new communications strategy. Ensures that all communications conform to the University guidelines. Hires student workers as needed to assist in producing copy. May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree in a related field and four years of experience in website design, production, marketing, project management or an equivalent combination of education and experience.

Required Skill/Ability 1:

Computer literate, solid understanding of traditional forms of communications, public relations, and emerging media. Strong written and verbal communication.

Required Skill/Ability 2:

Excellent attention to detail and follow through, strong organization skills, ability to multi-task. Strong working knowledge of Microsoft Office, website publishing, social media, Canva, Illustrator, photo and video-editing software and applications.

Required Skill/Ability 3:

Self-starter: ability to work independently and learn new programs/applications as needed. Possess positive sense of humor and an ability to deal constructively with stressful situations.

Required Skill/Ability 4:

Acts with integrity, sound, and mature judgment; excellent attention to detail and follow through.

Required Skill/Ability 5:

Demonstrates an enthusiastic and upbeat style, with energy and ambition for team success.  Attacks everything with drive and energy with focus on the expected results; not afraid to initiate action before all the facts are known; proven success at executing.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus