DHTS IT ANALYST - Sr. System Analyst

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About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

POSITION DESCRIPTION
Job Title:  Systems Analyst

Primary Role:  This position reports to the DHTS-Data Partnerships Director of Data and Analytics Platforms. This individual will be primarily responsible for IT Service Management, System Compliance, and Platform Lifecycle Management of the Duke Data Hub platform (data lake) and Federated Clinical Analytics Platform (FCAP).
The candidate should be skilled in ITIL service, incident, problem, and change management, creating and maintaining system documentation in support of audit and compliance reviews, and managing requirements and development team activities in the creation of quality solutions.
The Systems Analyst will be a member of a Data Engineering Scrum team that is delivering solutions focused on using state-of-the-art cloud data and analytics tools including traditional and near real-time data warehousing, big data, relational and document-based databases using both extract, load, transform (ELT) toolsets as well as REST APIs and FHIR. 

Essential Tasks/Responsibilities
•    Translate service requests and incidents entered by our partners and internal customers into work items and track those work items to completion
•    Manage change requests through the DHTS change management process coordinating with cross functional groups through the build, test, and implementation phases
•    Document all platforms and configurations, and execute system reviews and test plans as required by internal and external compliance and audit groups
•    Ensure the Data Partnerships team is following the Policies, Procedures, and Test Plans defined for the supported platforms
•    Manage the remediation of all vulnerabilities and system policy non-compliance
•    Manage the day-to-day development work of the Data Partnerships Data Engineering team in the Scrum development lifecycle leading daily standup, work item grooming, sprint planning, sprint review, and retrospective ceremonies
•    Support the Data Partnerships QA team to ensure high quality in delivered products and services

Education: Bachelor's degree in a related field, or four years of equivalent technical experience required

Required Experience:  We are looking for a candidate with 5+ years of experience in a Systems Analyst or Agile Product Owner role who has the following experience:
•    Leading an agile development team in delivering multiple complex solutions; preferably using the Scrum Framework
•    Using an application lifecycle management platform for managing development teamwork, such as Azure Boards, ServiceNow, GitLab
•    Creating system documentation, release notes, and testing documentation in support of regulated solutions
•    Leading teams in support of internal and external audits
•    Coordinating with organization leadership, program management, and external partners and customers, in the development of product roadmaps
•    Implementing and measuring data quality and controls
•    Performing root cause analysis on internal and external processes to answer specific business questions and identify opportunities for improvement
•    Supporting and working with cross-functional teams in a dynamic environment
•    Strong project management and organizational skills
•    Extensive experience in Healthcare IT

Desired Skills:
•    Certification as an Agile Product Owner
•    Understanding of Agile and Scrum methodologies
•    Intermediate working SQL knowledge and experience working with a variety of RDBMSs
•    Working experience with the FHIR specification

The information above describes the general nature and level of work assigned to this position. It is not intended to be an exhaustive list of all duties and responsibilities required of position incumbents.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.