DEV OPS ENGINEER, DCRI

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Position Summary

The Sr. Analyst, IT – DevOps Engineer is responsible for aligning IT Operations and Release Management through best practices. The DevOps Engineer streamlines team efficiencies via team collaboration, documentation and automation while leveraging current and future enterprise tools.  Working closely with management, project teams and business partner, the DevOps Engineer will improve IT application deliverables and service excellence.

Primary Job Responsibilities

• Functions as part of a world-class Application Operation Services (AOS) team focused on operations tasks related to application implementation and support, including release management, certificate management, and other operational support activities
• Hands on automation skills designing, building and troubleshooting CI/CD pipelines in Infrastructure as Code of enterprise applications
• Build and support highly available CI/CD tools for pipelines and related integrations
• Perform analysis of DevOps practices, identify gaps and impediments for continuous integration and delivery
• Automates software deployment processes by releasing incremental updates and developing automation tools.
• Improves communication and collaboration to enable rapid product development by serving as the liaison between the development and operations teams.
• Leads effort to automate and streamline all operational tasks, including security patching, routine maintenance, automated jobs, change and release implementations, move to productions, and other repeatable tasks
• Leads effort to build Application Knowledge base, thus ensuring technical knowledge sharing across the application teams
• Performs other related duties incidental to the work described herein
• Acts as a mentor to less experienced staff
• Other responsibilities as assigned

** NOTE: This position may have an opportunity to work remotely.  All Duke University and Duke Health remote workers must reside in one of the following states or districts:  Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC., Washington (State), Connecticut

Education and Experience

BA or BS in Computer Science, Mathematics, or Information Technology-related field and 5 or more years of related experience, or equivalent combination of education and experience.

Skills, Training and Certifications

• Advanced system/application support, business analyst, network/infrastructure administrator, system administrator or equivalent experience is required.
• Windows and/or Linux operating system experience in an operational/engineering role is required.
• Excellent customer service skills, strong interpersonal skills, excellent time management skills, excellent documentation skills, project management skills, strong presentation skills.
• Working knowledge of ITIL, Agile and PMP or other project management framework and/or certification is strongly preferred
• Must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.
• Proficient with scripting (i.e., Python, Bason, Shell, PowerShell, YAML)
• Proficient with CI/CD pipeline configuration (i.e., Git, Azure DevOps, Jenkins, Bamboo)
• Experience with infrastructure automation tools (i.e., Ansible, Terraform)

• Experience with containerization technology (i.e., Docker, Kubernetes) desirable
• Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
• Experience with system validation and documentation in a regulated environment.
• Strong ability to collaborate with technical, business, vendor and individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and deliver measurable results.
• Continuously strives to improve service, deliver value-added solutions and make it easy for customers to interact with IT.
• Demonstrates a willingness to accept new or additional responsibility

Refer to Job Description

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.