Desktop Technician-3

Details

Posted: 28-Feb-24

Type: Full-time

Salary: Open

Categories:

Information Technology
Staff/Administrative

Internal Number: R98906

Scope of Position

The IT Service Desk provides Enterprise wide technical support 24 hours a day, 365 days a year. Using ITIL Framework methodologies, the Service Desk is designed to be the single point of contact for customers requesting services and/or support from OSUWMC IT. The Service Desk technician is the voice of the IT department to the OSUWMC; delivering world-class technical and non-technical support with exceptional customer service. The Service Desk team within OSUWMC IT Technology Services and Support is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC), its patients and affiliates.

Position Summary

Responsible for receiving, resolving, escalating, and monitoring customer incidents and requests. This includes support for all internal medical center users, patients via an application portal, and community connect affiliate hospitals. The Service Desk technician position requires superior technical aptitude combined with excellent customer service and communications skills. The position supports a diverse end user population on a wide variety of technologies and applications throughout the OSUWMC. The Service Desk technician provides immediate support and problem resolution when possible. Services may include inquiries concerning utilization, functionality and information pertaining to any OSUWMC computer systems, applications, telephony and paging systems, personal computers, mobile devices and peripherals. The Service Desk technician will be required to learn, apply and support new technology while working in a fast-paced, dynamic environment. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

MINIMUM REQUIRED QUALIFICATIONS
High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

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About The Ohio State University
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.
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