Desktop Support Specialist

Job Posting Title:

Desktop Support Specialist

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Hiring Department:

University Charter School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

WACO, TX

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Job Details:

You will make a difference!

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of students and colleagues. If you’re the type of person that wants to know your work has meaning and impact, you’ll love working in the UT Charter School System. UT Austin provides an outstanding benefits package including but not limited to:

• Salaries that are highly competitive with the local ISD

• Eligibility for annual merit-based permanent salary increases

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)

• Voluntary Vision, Dental, Life, and Disability insurance options

• Paid sick time, and holidays

• Teachers Retirement System of Texas, a defined benefit retirement plan, with 8% employer matching funds

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Robust free training access through LinkedIn Learning plus professional conference opportunities

• Tuition assistance

• Expansive employee discount program including athletic tickets

• Free access to UT Austin's libraries and museums with staff ID card

• For more details, please see: https://hr.utexas.edu/prospective/benefits

Purpose

To provide campus and district level desktop support to teachers, staff, and administrators.

General Notes

This entry-level position will be based out of Methodist Children’s Home in Waco, Texas and provides computer and peripheral end-user support and services to the teachers, staff and administrators of The University of Texas Charter School System. Responsibilities include responding to ticket requests, imaging, encrypting and configuring computers for deployment, diagnosing and repairing laptops and other hardware, troubleshooting software and campus site visits.

Responsibilities

Provide computer desktop end-user support and services to Methodist Children’s Home and 5 campuses located in Fort Worth, Cleburne, Forney, Arlington and Belton, Texas. (Reliable vehicle required, mileage reimbursement provided at state rate). Job duties include:

• Triage new request in the Incident IQ ticketing system
• Drive to 4 remote campuses to assist teachers, staff and administrators with computer and network issues as well as the main business office in Austin, Texas.
• Image, encrypt and configure laptops and desktops for deployment
• Diagnose and repair laptop, desktop, Chromebook and printer hardware (replace laptop screens, batteries, keyboards, RAM, hard drives and other internal components)
• Simple network troubleshooting and network equipment configuration
• Maintain accurate inventory database records in Incident IQ asset management system
• Change passwords, move user accounts & computers in Active Directory
• Assist with web filtering administration and troubleshooting through the Content Keeper portal
• Assist users with Xerox copier issues
• Troubleshoot audio/visual equipment in classrooms
• Decommission/pull hard drives from surplus devices such as laptops, desktops and Chromebooks.
• Drive to main business office once a month for training, meetings, pick up and return equipment

Required Qualifications

This is an entry level position requiring a highly motivated individual with the ability to take initiative. Excellent communication skills. 1+ Year experience installing, configuring and troubleshooting Microsoft Windows 10 based systems. 1+ Year Experience troubleshooting, installing and configuring various software titles including Microsoft Office applications. Basic knowledge of and/or experience with Microsoft Office 365. Knowledge of Microsoft Teams. Experience assisting users with various technologies including printers, projectors, document cameras and copy machines. Knowledge and/or experience using Bitlocker encryption and imaging process. Ability to work in a team setting as well as individually without direct supervision. Possess motivation, analytic abilities, organizational skills, problem-solving skills, resourcefulness and a sincere desire to help others. Have an eagerness to learn while on the job and develop skills in a fast-paced working environment. Relevant education and experience may be substituted as appropriate.

Salary Range

$33,000 + depending on qualifications

Working Conditions

Work on concurrent projects under pressure of rigid deadlines and/or time limitations. Office out of Waco, Texas while working closely with teammates virtually via Microsoft Teams. Must have reliable vehicle and be willing to drive to multiple campuses within Texas. May require occasional extended work hours resulting in comp time.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important:  for You applicants that are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.  

Important for Current university employees and contingent workers: Before you apply, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile. As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.
 

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.