Desktop Support Specialist

Current Employees:

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The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.

Department Specific Functions

1. Responsible for the daily operations of the Computer Lifecycle Management Program (CLMP). The program is responsible for the management of the asset lifecycle for full time eligible employees throughout the Coral Gables and Marine campuses.

2. Works with eligible departments to replace the primary assets of eligible employees that are older than four (4) years of age.

3. Handles technology asset requests. This involves evaluating the stock for availability, processing orders, and coordinating with relevant personnel or departments for specific technology needs.

4. Responsible for managing the procurement process, which includes placing orders for new equipment, customizing orders as per specific requirements, and ensuring that financial procedures are followed in tandem with UMIT Procurement.

5. Tracks inventory, updates asset management systems, and ensures that the lifecycle of each asset is properly managed from acquisition to retirement.

6. Coordinates the logistics of delivering new technology assets and retrieving old ones. This includes coordinating with delivery teams, managing pick-ups and drop-offs, and ensuring that the assets reach the correct locations.

7. Provides support and training for the use of new technology assets. This can include creating guides, conducting training sessions, or offering support for troubleshooting.

8. Ensures that the technology assets comply with the organization's standards and policies.

9. Sets up new computers, including hardware setup, software installation, and system configuration to meet user needs and organizational standards. Migrate data from old systems and ensure network connectivity.

10. Provides ongoing technical support and troubleshooting services for technology assets.

11. Perform regular system monitoring, troubleshooting, maintenance, and repair to ensure optimal performance. Identify and troubleshoot basic hardware, software, and network issues. Escalate more complex problems to senior admins.

12. Learn and demonstrate familiarity with company technologies and systems. Absorb technical information through training and job shadowing.

Department Specific Qualifications                        

Education:

Associate’s degree in relevant field.

Experience:

Minimum 3 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes:

• Communicate effectively within the teams and with other departments and/or external vendors. This includes sending and managing emails, maintaining records, and ensuring clear communication channels for efficient workflow.

• Ability to diagnose and correct technical issues within Windows and MacOS.

• Ability to support various AV related technologies such as connectivity between laptops, projectors, displays and AV switching devices.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A7