Desktop Support

Kettering University, United States

Updated: about 2 months ago
Location: Flint, MICHIGAN
Job Type: FullTime
Deadline: ;

Position Information


Job Title Desktop Support
Position Class Type Regular
Position Type Staff
Other Position Information
About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.
Benefits: include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.
To learn more please view the Kettering University Profile.
Position Status Full-time
If Part Time, hours per week


Posting Text


Preferred Qualifications
- IT Help Desk experience;
- Experience maintaining operational documentation;
-Associates Degree or equivalent in IT related program.
Job Specific Required Qualifications
- Strong technical diagnostic skills;
– Knowledge of Windows 10 OS and Apple Mac OS;
– Ability to work collaboratively with IT staff for issue resolution;
– Excellent customer service skills;
– Strong communications skills;
– Ability to multi-task;
– Strong organizational skills.
Understanding and commitment to Kettering University Values
a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY: including accountability, transparency and ethics.
c. CREATIVITY: fostering flexibility and innovation.
d. COLLABORATION: across disciplines and with all partners.
e. EXCELLENCE: in all we do.


Posting Information


Posting Number SP00409
Posting Date 02/09/2024
Closing Date
Open Until Filled Yes
Special Instructions to Applicants


Job Duties


Percent of total time 40
Duties
Provide timely support for faculty and staff computers.
Work with the vendor to provide up to date hardware specification for the university’s standard desktop hardware.
Percent of total time 20
Duties
Prepare new computers for deployment into the university for staff, faculty and computer labs to the specification of the order.
Develop new OS images, troubleshooting methods, and anything else that would streamline IT operations.
Percent of total time 20
Duties
Respond to customer inquiries, collect and tracks issues in ticketing systems, provide support for audio, video, and multimedia equipment issues in University Supported Classrooms.
Coordinate with Lead Classroom Support Specialist on classroom technology.
Implement technical solutions to facilitate classroom instruction.
Percent of total time 5
Duties
Cover the Help Desk whenever needed.
Percent of total time 10
Duties
Performs other duties as assigned or requested.
Percent of total time 5
Duties
Work with the vendor to provide up to date hardware specification for the university’s standard desktop hardware.

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