Desktop Support Analyst

Updated: 22 days ago
Location: Aurora, COLORADO
Job Type: FullTime

Desktop Support Analyst - 28285 
University Staff 

Description

 

University of Colorado | CU Anschutz Medical Campus

School of Medicine | Dean’s Office, IT Shared Services

Official Title: IT Entry Professional

Working Title: Desktop Support Analyst

Position #00804782 – Requisition #28285

*This position is open to current University of Colorado employees only*

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

  • Anschutz Campus – Exemptions are allowed for medical or religious reasons.
  • Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
  • Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Medicine’s Dean’s Office, IT Shared Services has an opening for a full-time University Staff (unclassified) Desktop Support Analyst position.

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals UCHealth University of Colorado Hospital  and Children's Hospital Colorado  - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu .

Nature of Work:

This position will be a member of a team that is responsible for providing desktop information technology support for departments within the School of Medicine. This position will provide support for approximately 400 users including faculty, staff, and students within assigned departments/divisions. The Desktop Support Analyst will be responsible for:

  • Installing, configuring, and maintaining personal computers and local area network (LAN).
  • Troubleshooting networks, systems, and applications in order to identify and correct malfunctions and other operational difficulties.
  • Interacting with users to determine problems, analyze situations, identify the source of the problems, determine appropriate solutions and take proper actions required to solve the problems.
  • Performing a variety of maintenance, evaluation, and training tasks to ensure optimal computer performance and user experience.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Minimum Qualifications:

  • A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
    • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Preferred Qualifications:

  • Experience providing desktop/network support.
  • Experience working with a wide range of computer network systems including Windows servers and networking applications.
  • Experience providing technical training and support to users.

Competencies:

  • Ability to communicate effectively, both in writing and orally.

Salary and Benefits:

The salary range (or hiring range ) for this position has been established at $50,000 to $55,000.  

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu ​.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

 
  
      Application Materials Required: Cover Letter, Resume/CV, List of References 
    
Job Category
: Information Technology 
Primary Location
: Aurora 
Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 21751 - SOM-DEAN DO Shared Srvc-InfoTc 
Schedule
: Full-time 
Posting Date
: Nov 30, 2022 
Unposting Date
: Ongoing 
Posting Contact Name: Rachael Larsen 
Posting Contact Email: rachael.larsen@cuanschutz.edu 
Position Number: 00804782
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