Details
Posted: 26-Mar-24
Type: Full-time
Salary: Open
Categories:
Information Technology
Staff/Administrative
Internal Number: R101136
Job Description:
The Desktop & Education Support Specialist works within a team to provide OTDI-supported customers with professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and emergency on-site and in-shop repair, video-data projection, audio systems, and computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Install new technology into the classrooms and perform as-needed upgrades in the same classrooms. Performs preventive maintenance in classrooms regularly. Critical tasks performed in this area also include communicating, tracking, and reporting computing environment outages. Acts as a team leader for complex projects, assignments, and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as an on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required to travel to other OSU campuses for training and knowledge transfer sessions.
Required Experience:
Experience or knowledge supporting desktop computers running Windows, Mac OS, or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.
Desired Experience:
More than two years of experience supporting desktop computers running Windows, Mac OS, or both in a network environment. A bachelor's degree in information technology, information management, or a related field. Excellent interpersonal skills, including verbal, nonverbal, and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.
Job Profile IT Service Support Technician 3
Subfunction IT Service Support
Career Band - Individual Contributor Technical
Level T3
The Targeted Hiring Range for this position is $22.16 -$29.57/hour.
Our goal is to foster a community of professionals with diverse skills, experiences and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.
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About The Ohio State University
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.
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