Desktop and Equipment Support Specialist (In-Person)

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The CIT Desktop and Equipment Support Specialist is a hybrid position to support systems administration as well as equipment and laboratories for the Engineering & Technology Division. This position will report to the Associate Director of Laboratory Science Operations and Development.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff flier .

For tuition support information can be found at: https://www.umflint.edu/hr/ benefits/

Information about our vision, mission and values can be found at: https://www.umflint.edu/ chancellor/leadership-mission- vision/

University of Michigan-Flint - Plan for Diversity, Equity and Inclusion

The University of Michigan-Flint's DEI plan can be found at: https://www.umflint.edu/dei/.

The University of Michigan-Flint exhibits its commitment to diversity, equity, and inclusion through enacting fair practices, policies, and procedures particularly in support of the equitable participation of the historically underserved. UM-Flint recognizes the value of diversity in our efforts to provide equitable access and opportunities to all regardless of individual identities in support of a climate where everyone feels a sense of belonging, community, and agency.

Diversity is a core value at University of Michigan-Flint. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. The University of Michigan-Flint seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning for the purpose of becoming global citizens in a connected world.

• Fulfill New Equipment Needs
• Work with vendors to specify computer and other equipment configuration quotes.
• Software Lifecycle Management
• Perform software upgrades or patching as needed in line with course curriculum changes.
• Manage user accounts, permissions, and access controls on systems. Work with end users to address system performance, troubleshoot issues, and resolve technical problems.
• Document system configurations, procedures, and troubleshooting steps. Collaborating with other IT staff and departments to ensure operation of systems and services.
• Participate in special events and assist with the setup of spaces.
• Help with development of novel parts/components for research and/or upper-division courses
• Preventative maintenance and repair of equipment and instrumentation in Engineering & Technology Division
• Purchasing/Quotes
• Management of service contracts
• Inventory management and disposition for equipment and instrumentation in Engineering & Technology Division
• Installation support
• Liaison with facilities for specialty instrument needs

• Associate degree or equivalent combination of relevant education and/or experience in a related field
• 2 or more years experience relevant to the job responsibilities of this position.
• Hands-on experience installing and supporting hardware, software and networked systems in a multiprotocol environment

This position requires a fully in-person work schedule at this time and is subject to change based upon the duties of the position and the needs of the department.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.