Deployment Technician

23-Jan-2024

Harvard University Information Technology

64733BR

Job Summary

HUIT’s Refresh & Deployment teams are responsible for refreshing ~2500 computer endpoints for staff and faculty each year. This group works closely with Harvard community members to ensure their new devices are securely and efficiently deployed. The unifying characteristics of the position are outstanding customer service skills, versatility and breadth in technical skills, strong communication skills, and the ability to collaborate with colleagues across the organization.

Position Description

This is a fully benefited, full-time Harvard University position that has been funded through January 9,2025. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration.  We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Duties & Responsibilities:

• Deploy Windows and Mac computers. 
• Troubleshoot technical issues as they relate to computer deployments. 
• Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, e-mail, and all administrative functions to support the daily management of all refresh assignments
• Provide support for security administration, mail, file servers and assisting users with backup and recovery, and daily status updates for all refresh activities/issues. 
• Manage the backup of customer data onto secure cloud resources. 
• Configure new assets for customer use including various software installations. 
• Transfer all licensed software from old computer to new computer. 
• Update all assets in the ServiceNow asset management system. 
• Work with users to ensure new equipment is functional and that they have the support they need to be productive.  
• Retrieve old assets and facilitate their successful retirement and/or disposal. 
• Operate as first point of escalation for all typical refresh issues and concerns. 

Basic Qualifications

• Must have at least 1+ years’ experience with Apple and Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.  

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• BA/BS degree or equivalent preferred.  
• Must have;
  • Mac, Windows, and networking skills.  
  • related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and browsers), broad software application skills desired, and demonstrated ability to master new software applications and technologies. 
• Must possess clear/precise written/oral communications skills, ability to interact with technical staff and work in a collaborative client-driven environment.  
• Strong analytical, critical thinking skills. 
• Ability to prioritize and effectively execute tasks while maintaining accuracy and diligence. 
• Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation. 

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Physical Requirements

• Continuous walking, standing, sitting, and manual dexterity.
• Frequent bending, lifting, handling, and reaching.
• Occasional push/pulling, squatting, and climbing. 

Working Conditions

• Work is performed in an office setting but may require walking outside throughout the year including during inclement weather.  

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening. 
• We are unable to provide work authorization and/or visa sponsorship. 
• This position has a 90-day orientation and review period. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility: 
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

HUIT’s core values are: 

• User-focused 
• Collaborative 
• Innovative 
• Open 

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

403123 Info Tech Support Associate II

Work Format

Hybrid (partially on-site, partially remote)

Department

Client Services

Union

55 - Hvd Union Cler & Tech Workers

Appointment End Date

09-Jan-2025

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.