Data Support and Public Services Librarian

Ford Library, The Fuqua School of Business Position Description

Overview

The Data Support and Public Services Librarian provides support, instruction for, and assistance using Ford Library’s internal and external data assets to library staff, student and faculty researchers, and other members of the communities at the Fuqua School of Business and Duke University. The Data Support and Public Services Librarian also serves on the Ford Library Data Services and Reference Teams and assists with the deployment, curation, management, and promotion of the Library’s data assets.

In their public services role, the Data Support and Public Services Librarian directly assists members of the Fuqua and Duke communities as a member of the Library Reference Team with the discovery of, access to, and use of library data assets.

The Data Support and Public Services Librarian reports to the Ford Library Director with a dotted line relationship to the Associate Director & Public Services Librarian.

This is a 40-hour-per-week position. New hires at the Fuqua School of Business are required to work full-time on-site for a minimum of 6 months. Hybrid schedule options may be considered after 6 months onsite.

Specific Responsibilities

Provides internal support for library data assets – serves as a member of the Ford Library’s Data Services Team. (50%)

Examples: • Updates, maintains and creates data collections in Duke University cloud-based or network environments • Assists with the acquisition and deployment of new data resources as needed • Maintains contact with library data vendors and verifies the integrity of acquired & subscribed data • Updates and maintains records for library data assets in selected library discovery portals • Works with Fuqua School IT staff to maintain library installations of data analysis and database client software • Networks and collaborates with data services colleagues across Duke University and its libraries to enhance knowledge of data holdings and best practices for data support

Provides external support for library data assets – serves as a member of the Library Reference Team to assist users with the discovery of, access to, and use of library data assets. (40%) Examples: • Responds in a timely and accurate manner to end-user requests for both short-term and long-term support via chat and email. • Provides end-user technical support and training as needed for data analysis software tools and data-intensive research platforms, e.g., WRDS, FactSet, Bloomberg, and Refinitiv Workspace. • Consults with and provides support to Fuqua School faculty & Ph.D. research by assisting with data discovery, data management, and integration and providing limited project support as needed. • Engages in continuous professional development to enhance and acquire skills in data management and analysis.

Other relevant duties as assigned – As part of Team Fuqua, and a member of a small, but highly effective team of library and information professionals, any member of the Ford Library staff may be called upon by the Director or their supervisor from time-to-time to perform duties outside the scope of the responsibilities in their specific job descriptions. (10%)

Required Experience:

• An ALA accredited MLS or MSIS degree is required. • At least two years of relevant experience working in a library environment is required. Relevant experience while employed in a graduate internship or other relevant employment will be considered. • Excellent written and verbal communication skills, as well as “soft skills” -- particularly the ability to provide courteous and accurate end-user support are required. • Applicants must have experience using and supporting users with at least two or more of the following: R, RStudio, SAS, STATA, SPSS, Python, and its IDEs. • Working knowledge of the MS Office Suite • Applicants must have demonstrated experience working effectively in teams and independently. • Applicants must have demonstrated experience in adapting quickly to changing technologies and a commitment to continuous learning.

Preferred Experience: • Experience working in an academic or special library environment is preferred. • Experience with library public services is preferred, with preference given to experience in project consulting and research support. • Experience working with one or more of the following or similar data-intensive research platforms is preferred: WRDS, FactSet, Bloomberg, Refinitiv Workspace, Capital IQ • Experience using VS Code or a similar IDE to write and edit HTML, PHP, BASH shell scripts as well as familiarity with the Linux CLI, and supporting simple web applications is preferred.

Salary & Benefits:

Salary is dependent on qualifications and experience. The comprehensive benefits package includes 20 days’ accrued vacation, 12 days accrued sick leave, and 14 holidays; health, dental, disability and life insurance and support for professional development and training. Complete details on Duke benefits can be found at: https://issuu.com/workingatduke/docs/benefits_new_hire_guide

The statements above are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

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