Customer Svc Rep/UKHC

University of Kentucky, United States

Updated: 24 days ago
Location: Lexington, KENTUCKY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Job Title Customer Svc Rep/UKHC
Requisition Number RE43926
Working Title Customer Relations Specialist
Department Name H4005:Office of Patient Experience
Work Location Lexington, KY
Grade Level 08
Salary Range $19.00-30.09/hour
Type of Position Staff
Position Time Status Full-Time
Required Education

BA
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing), and regularly walking throughout the facility; and occasionally standing or walking with objects weighing up to 25 lbs.
Shift
Primarily Monday through Friday, 8:00am-4:30pm. Some additional evening, weekend, and/or holiday hours may be required in order to meet job and departmental business needs.
Job Summary
The Customer Relations Specialist will provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position may have to conduct audits to ensure a patient-centered environment. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions, and adhere to UK HealthCare Behavioral Standards at all times.
Skills / Knowledge / Abilities
The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilizing Microsoft systems including Windows, Word, and Excel.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
A Bachelor’s degree and three or more years of paid employment experience in a similar position preferred.
Deadline to Apply 04/15/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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