Posting Details
I. JOB OVERVIEW
Job Description Summary: | Facilities is a department under the Executive Vice President and Treasurer’s portfolio, manages and maintains GW’s property and grounds on all three of GW’s campuses. This includes housekeeping, routine and emergency maintenance, moving services, pest control, project management, life safety upkeep, HVAC repairs, grounds maintenance, and recycling/waste management. The Facilities Central Unit, part of the Service Delivery & Property Management Team, is the hub of Facilities Maintenance and Property Management. The Customer Support Representative, Facilities Central, is responsible for facilitating and responding to all maintenance service requests submitted by students, faculty, and staff 24/7. The Customer Support Representative, Facilities Central will utilize the Asset and Inventory Management System (AIMS) and FixIt systems to provide quality customer service to Trades Workers in various Trades’ shops. This position reports to Manager, Facilities Central. Duties include but are not limited to:
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Minimum Qualifications: | Qualified candidates will hold a high school diploma/GED, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. |
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: | Must have valid driver’s license to operate university vehicles. |
Preferred Qualifications: |
PERSONAL CHARACTERISTICS This position prefers an individual with the following characteristics:
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Typical Hiring Range | $19.92 - $25.82 How is pay for new employees determined at GW? |
II. JOB DETAILS
Campus Location: | Foggy Bottom, Washington, D.C. |
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College/School/Department: | Safety and Security |
Family | Safety and Facilities |
Sub-Family | Customer Service |
Stream | Service and Support |
Level | Level 1 |
Full-Time/Part-Time: | Full-Time |
Hours Per Week: | 40 |
Work Schedule: | Tuesday-Saturday, 7:00am-4:00pm and rotating holidays. Provide coverage to any SD shift as needed. |
Will this job require the employee to work on site? | Yes |
Employee Onsite Status | Essential onsite |
Telework: | No |
Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search |
Special Instructions to Applicants: | Employer will not sponsor for employment Visa status |
Internal Applicants Only? | No |
Posting Number: | S012904 |
Job Open Date: | 03/15/2024 |
Job Close Date: | |
If temporary, grant funded or limited term appointment, position funded until: | |
Background Screening | Successful Completion of a Background Screening will be required as a condition of hire. |
EEO Statement: | The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. |
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