CUSTOMER SERVICES REPRESENTATIVE

University of Alabama at Birmingham, United States

Updated: 2 months ago
Location: Birmingham, ALABAMA

CUSTOMER SERVICES REPRESENTATIVE - (T214912)

Description

 

The University of Alabama at Birmingham (UAB) seeks a Customer Services Representative to receive and respond to account inquiries by patients and legal entities. To verify eligibility and benefits for patients with insurance coverage. To bill and collect payments from patients and third party payers including outstanding balances, co-pays and co-insurance. To maintain a balanced cash drawer. To enter all charges incurred by the patient during office visits using the appropriate procedure and diagnosis codes. To schedule patients for the clinic. To handle telephone inquiries in a multi-line environment. To use Practice Management Software system in performance of these duties and responsibilities. To occasionally deliver medical records, supplies and walk throughout the clinic assisting faculty, patients, and students.

RESPONSIBILITIES:

  • Checking patients in/out
  • Insurance verification
  • Scheduling appointments
  • Managing online/text messages
  • Cash management.

(Hourly Rate:  $15.00 - $21.15)

 

Qualifications

 

High School diploma or GED and two (2) years of related experience required. 

Preferred skills:

  • Organization skills
  • Ability to manage multiple priorities
  • Customer Service skills
 
Primary Location
: University
Job Category
: Clerical & Administrative
Organization
: 332000000 Optometry Clinical Services
Employee Status
: Regular
Shift: Day/1st Shift
Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite

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