Customer Service Technician - (STA014440) Customer Service Technician Department Name:D0050 Financial Aid
Description
This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.
Hourly Rate: $15.87/hr. or higher, commensurate with experience and/or education
JOB SUMMARY
The Customer Service Technician provides general information to current and prospective students and to other university visitors.
DUTIES
- Provides customer support by answering questions and resolving minor issues
- Collects documents and provides assistance with obtaining documents
- Ensures the customer understands the processes
- Performs data entry and administrative tasks as required
MARGINAL DUTIES
- Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
Direct Reports:
- Supervises student workers
Delegation of Work:
- Regularly assigns work to subordinate(s)
Supervision Given:
- Supervises the work of student employees
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
- Knowledge of the departmental processes in a higher education environment and of the associated trends, issues, and accepted practices
Skills:
- Good technical skills, including proficiency in PeopleSoft
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
Abilities:
- Ability to understand and explain university policies and processes
- Ability to verify information for customers and assist
- Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
WORK LOCATION AND PHYSICAL DEMANDS
Primary Work Location:
- Works in an office environment
Physical Demands:
- Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements
- The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
EEO/AA
Qualifications
Required Education:
- Completion of some college coursework
Required Experience:
- Minimum of one (1) year of related job experience
License/Certification:
- None required
PREFERRED QUALIFICATIONS
- None
About University of Houston Downtown
Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation’s fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor’s degrees, 12 master’s degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.
U.S. News and World Report ranked UHD among the nation’s Best Online Bachelor’s Programs for Applied Administration and Best Online Master’s Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions: No. 1 for diversity (tied) and No. 3 for student experience. TheStockWatcher.com called UHD a “notable institution providing high-quality online MBA programs. … UHD ensures that its graduates are well-prepared to succeed in their chosen career paths.”
UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.
The University is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.
The University of Houston - Downtown is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.
Required Attachments by Candidate: Resume, Cover Letter/Letter of Application
Schedule
: Full-time
Employee Status
: Regular/Benefits
Job Posting
: Apr 9, 2024, 2:01:32 PM
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