Customer Service Supervisor

Apply now Back to search results Job no:529044
Work type:Staff
Senior management: VP for Finance
Department: Office of Univ Bursar
Location:Blacksburg, Virginia
Categories:Business / Accounting / Finance

Job Description

Leads the customer facing operations of the cash receipts and disbursement area of the Bursar's Office providing professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, billing, scholarships, financial aid, outstanding and credit balances, payment activities and budget tuition plans. Responsible for ensuring identification of incoming payments and proper recording of revenue transactions in compliance with university procedures and guidelines. Schedules staff and distributes workload, ensuring completion of essential daily functions, daily close and deposit of cash receipts. Serves as custodian for vault, change fund, and receipts on hand.

Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key areas such as Payroll, Financial Aid, Registration, Housing and Dining, Health Center and Veterans Services.

Required Qualifications

- A.S. or B.S. in accounting, business administration or similar or equivalent experience
- Experience with funds handling in a banking or similar environment, including preparing daily deposits, balancing a cash drawer and/or making change
- Experience supervising and managing team's workload to achieve deadlines
- Experience using general office equipment and computer software such as Word, Excel and Outlook
- Knowledge of incoming and outgoing electronic funds transfer;|Knowledge of accounts receivable practices
- Strong analytical skills including the ability to analyze, interpret and explain complex financial transactions
- Excellent listening and communication skills
- Strong organizational and time management skills
- Ability to work well under pressure with a high degree of accuracy
- Ability to work cooperatively in a team environment to achieve organizational goals and outcomes.

Preferred Qualifications

- B.S. in accounting, business administration or similar
- Experience supervising funds handling in a banking or similar environment
- Experience training staff to interpret and explain policies and procedures
- Experience utilizing Banner or similar relational database
- Demonstrated knowledge or experience of accounting and collection practices for receivables
- Demonstrated knowledge of basic banking principles and practices
- Strong computer skills with extensive knowledge and experience working with spreadsheets

Salary Information

Salary range of $53,000-$58,000

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at [email protected] during regular business hours at least 10 business days prior to the event.