Customer Service Supervisor

University of Vermont, United States

Updated: about 1 month ago
Location: Burlington, VERMONT
Deadline: ;

Position Details
Position Details


Advertising/Posting Title Customer Service Supervisor
Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.
Posting Summary
Administrative supervision of the front desk staff and customer service operations. Provide information and assistance to students, faculty, staff, and visitors regarding the University’s parking regulations and procedures. Coordinate public outreach activities and service related to permitting issues. Apply strong problem-solving and decision-making skills to provide an equitable resolution balancing department, University and customer needs, within strict deadlines. Assure cash-handling and auditing procedures are compliant with University policy.
Reporting to the Business Manager, this position requires active engagement in learning and practicing principles of social justice and inclusion, environmental sustainability and delivering a great customer experience.
Minimum Qualifications (or equivalent combination of education and experience)
Associates degree and three years supervisory and customer service management experience required. Demonstrated excellent communication and customer service skills.
Demonstrated ongoing commitment to workplace diversity, sustainability and delivering exceptional value and great experience to customers highly desirable.
Desirable Qualifications
Other Information
Special Conditions A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), 40 hour work week, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, This position is ineligible for telework due to the essential functions, Background Check required for this position
FLSA Non-Exempt
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 33.67
Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 17.72
Staff Hiring Band
Union Position No

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.


Job Open Date 03/07/2024
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled No

Position Information


Position Title Process Coordinator
Posting Number S4944PO
Department Transportation & Parking Admn/11540
Position Number 00025387
Employee FTE 1.0
Employee Term 12

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