Campus: San Jose |
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Job ID: 509551 | |
Job Title: |
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Appointment Type: Probationary |
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Time Base: Full-Time |
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Date Posted: January 14, 2022 |
Closing Date: Open until filled |
Benefits Link: CSUEU (Unit 2, 5, 7, 9) |
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Link to Apply Online: https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=509551&lJobSourceTypeID=796&sLanguage=en-us |
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Campus Employment Homepage: https://www.sjsu.edu/careers/index.php |
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Description:
Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues.
Key Responsibilities
Knowledge, Skills & Abilities
Required Qualifications
Preferred Qualifications
Compensation Classification: Information Technology Consultant - Career
Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
All applicants must apply within the specified application period: January 14, 2022 through January 28, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information University Personnel
CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected] .
Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). |
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