Customer Service Representative

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  CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
  

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  CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  

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  If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants .
  

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking a Customer Service Representative to serve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. The successful candidate will be responsible for the following: 

• Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail. 

• Responding to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s) as appropriate.

• May process a variety of financial forms/transactions and maintain inventories.

• Operating various equipment and computer systems. 

• Reporting unusual situations or concerns to appropriate personnel.

• Providing general support services to the office. 

This position requires a High School Diploma/GED, Vocational Training/Degree, or an equivalent combination of education and experience.

This position requires the following clearances: PA State Police Criminal Background Check, PA Child Abuse History Clearance, and Federal (FBI) Fingerprint Criminal Background Check.

Benefits for full-time employees at Penn State include (visit https://hr.psu.edu/benefits for more detailed information):

• Medical, dental, vision, and retirement plans

• Tuition discounts (including for a spouse and dependent children up to the age of 26)

• Generous vacation time and sick time

• 16 paid holidays/campus closure days

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission. 

The pay range for this position, including all possible grades is:

$34,800.00 - $50,500.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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