Customer Service Representative (Parking Office)
Parking General Administration - Pennsylvania-Pittsburgh - (23004306)
Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.
The Office of Business, Hospitality and Auxiliary Services is seeking a qualified Customer Service Representative to assist at the front desk of our Parking Office! For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt Twitter: @PittBASRV Facebook: @PittBASRV
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.
The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.
Assignment Category Full-time regular
Job Classification Staff.Customer Service Representative II
Job Family Administrative Support
Job Sub-Family Customer Service
Minimum Education Level Required Associate's Degree
Minimum Years of Experience Required 3
Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule Monday- Friday, 8:00am - 4:30pm with opportunity for overtime
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable
Essential Functions Serves as contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others as appropriate. Responds appropriately to and ensures the resolution of routine customer questions, needs, and issues; assesses needs and suggest alternative products or services. Troubleshoots and handles moderately complex inquiries and issues; refers customers to supervisors and/or other departments as needed. Maintains accurate records of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed. Files documents, provide data entry in parking software system and completes forms requiring standard information. Performs other general office and administrative duties such as inventory management and sorting mail correspondence. Assists at events where the department makes information available to university affiliates. The University reserves the right to assign other duties to employees that are not listed in this job description.
Physical Effort Sitting, standing, and some walking. May lift up to 30 lbs.
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