|Position Title||Customer Service Representative I (S02180P)|
|Department||Admiss,Records and Registrat|
|Job Family||Administrative Support|
|Open to||External and Internal|
|Salary||Salary is commensurate based on qualifications and relevant experience.|
|Duration||Funding expected to continue|
Handle heavy call volume, customer service, and administrative tasks with handling a high volume of calls, consistently provide excellent customer service, troubleshoot and problem solving for incoming phone questions, issues, escalations and/or complaints. Perform work in ways that contribute to the university’s successful achievement of enrollment goals.
|Essential Duties and Responsibilities||
Addressing incoming caller questions in depth with regards to Admissions/Office of the Registrar, Financial Aid, and Student Accounts. Must be able to learn and retain information for Admissions/Office of the Registrar, Financial Aid, and Student Accounts as well as various departments across campus that partner with the offices supported by the Communications Center. Adhere to all policies, procedures and call model standards when interacting with callers and business partners. Utilize resources, software and tools appropriately. Perform other duties as assigned.
High School diploma. Three (3) years of customer service experience or the equivalent experience.
Two (2) years of general office or administrative experience. Higher education and/or contact center experience is a plus. Excellent communication skills and the ability to learn, retain and relay information in a clear in concise way. Bi-lingual applicants preferred. Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire). Ability to use various office equipment, contact center software, softphone, headset, copier, and laser/fax/copier. Basic knowledge of various MS Office software products such as Outlook, Word, and Excel.
|Special Conditions for Eligibility|
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
|Number of Vacancies||3|
|Desired Start Date|
|Review Start Date|
|Open Until Filled|
|Special Instructions to Applicants||
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
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