Customer Service & Membership Assistant OSUAA

Oregon State University, United States

Updated: 2 days ago
Location: Corvallis, OREGON
Deadline: 13 Jun 2024

Position Details
Position Information


Job Title Customer Service & Membership Assistant OSUAA
Appointment Type Student Employee
Job Location Corvallis
Position Appointment Percent 100
Appointment Basis 12
Pay Method Hourly
Pay Period 16th - 15th of the following month
Pay Date Last working day of the month
Remote or Hybrid option?
Min Hourly Rate $14.20 (Standard); $13.20 (Non-Urban); $15.45 (Portland Metro)
Max Hourly Rate $17.00 (Standard); $16.50 (Non-Urban); $18.00 (Portland Metro)
Position Summary
This recruitment will be used to fill a part-time student clerical position for the OSU Alumni Association. 
 
The OSU Alumni Association is seeking a high energy student assistant to support our customer service and the alumni membership teams. The position reports to the Director II, Administrative Operations.
Position Duties
Customer Service Administrative Duties:
• Customer service: answering phones, greeting customers, answering email inquiries
• Data entry and looking up information in alumni database
• Preparing envelopes and packages for mail
• Scanning and copying documents
• Updating information on web pages
• Packing supply boxes for events
• Preparing name tags and materials for events
• Running campus errands
• Supply inventory
• Occasionally assisting at registration for alumni events: handing out name tags, greeting guests
• Other duties as necessary
Membership Program Duties:
• Preparing membership mailings including using Excel/Word for mail merges, adhering labels to envelopes and matching correct membership cards and renew information for packets
• Data entry
• Record reconciliation
• Manage supply inventory
• Respond to member inquiries and requests via phone, email, and written correspondence
Minimum Qualifications
Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements

  • Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
  • Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
  • Must meet the applicable minimal enrollment standard
    • High School student: Regularly enrolled in a high school or participating in a home-schooling program
    • Undergraduate and post-baccalaureate student: 6 credit hours per term
    • Undergraduate international student: 12 credit hours per term*
    • Graduate student officially admitted to Graduate School: 5 credit hours per term
    • Graduate international student officially admitted to Graduate School: 9 credit hours per term*


*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
  •    Enrolled OSU student
  •    Attention to detail
  •   Organized
  •   Good communication skills
  •     Enjoys interacting with people and providing customer service
  •     Reliable
  •      Ability to ensure confidentiality of data
  •     Microsoft office skills
  •     Passion for supporting university and alumni association mission
Preferred (Special) Qualifications
Working Conditions / Work Schedule

Posting Detail Information


Posting Number P11099SE
Number of Vacancies 1
Anticipated Appointment Begin Date 06/15/2024
Anticipated Appointment End Date 06/15/2025
Posting Date 05/17/2024
Full Consideration Date 05/30/2024
Closing Date 06/13/2024
Indicate how you intend to recruit for this search
Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1. A Resume/Vita
2. A cover letter indicating how your qualifications and experience have prepared you for this position
For additional information please contact: Julia Kleven: [email protected]
OSU is committed to the health of our local and global community. All employees and students are required to comply with the university’s COVID-19 Vaccination Program. Please visit https://covid.oregonstate.edu/ for additional information about OSU’s plans for safety and success, as well as options for compliance with the vaccination program.
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
Note: All job offers are contingent upon Human Resources final approval.

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