As a pivotal figure in Facilities Services, the Customer Service Coordinator plays a crucial role in representing the department and managing various facets of customer service and work management. We seek a proactive individual eager to excel in a challenging environment, embracing the responsibilities tied to customer service with enthusiasm. The ideal candidate will exude a positive and resourceful attitude, demonstrating a strong initiative, keen attention to detail, exceptional organizational capabilities, and adeptness in engaging and communicating effectively with a diverse range of individuals.
Thriving in the role of Customer Service Coordinator within Facilities Services requires a unique blend of skills and qualities. First and foremost, exceptional communication skills are vital. You'll need to effectively interact with diverse groups, including faculty, staff, students, and visitors, addressing their inquiries and concerns promptly and courteously. Strong organizational abilities are essential to manage various tasks such as handling outage notices, work orders, and maintaining logs accurately. The capacity to make quick, informed decisions while exercising sound judgment is crucial, especially in handling emergency situations and routing requests appropriately. Adaptability and the capability to multitask in a fast-paced environment will be beneficial, as this role involves managing office operations and coordinating workflow effectively. Lastly, a proactive attitude towards problem-solving and a commitment to providing top-notch customer service are key traits that will ensure success in this dynamic and pivotal position.
Minimum Qualifications:
Three to five years office/administrative experience, including customer service; or an equivalent combination of training and experience.
High School graduation or equivalent.
A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria is required.
Position Details:
This position is located on the UAF campus in Fairbanks. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package . UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule , Grade 77, based on education and experience.
Applications will be accepted for review on 12/11/2023, to ensure consideration, please apply by 11:55 PM, Alaska Standard Time on DAY BEFORE REVIEW DATE (12/10/2023).
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination .
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Kasey Wilson, HR Coordinator, at [email protected] or 907-474-2657.
Advertised:28 Nov 2023 Alaskan Standard Time
Applications close:Open until filled