Customer Service Associate II - Counseling and Psycological Services

Job Title

Customer Service Associate II - Counseling and Psycological Services

Agency

Texas A&M University Health Science Center

Department

Counseling & Psychological Services

Proposed Minimum Salary

$14.77 hourly

Job Location

Bryan, Texas

Job Type

Staff

Job Description

What we believe

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability.  Diverse perspectives, talents and identities are vital to accomplishing our mission and living our core values .”

Who we are

As one of the fastest-growing academic health centers in the nation, the Texas A&M University Health Science Center encompasses five schools and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Texas A&M Counseling & Psychological Services is looking for an Customer Service Associate II to serve as a member of the front staff. We desire an individual who subscribes to and supports our commitment as stated above. This person must be professional, enjoy working in a high-volume environment and be able to apply strong organizational skills while being flexible in their daily routine. If this is you, we invite you to apply to become a member of our team.

In accordance with the federal contractor vaccination mandate, specific facilities at Texas A&M University may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate and will be required to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place

 

Job Description Summary

The Senior Customer Service Assistant is responsible for providing primary reception to students, staff and visitors coming into Counseling & Psychological Services (CAPS). This position must maintain current knowledge of staff and services available both within CAPS and also outside services including the B/CS community resources. This position facilitates clients/student services and the smooth flow of CAPS business.

Qualifications

Required Education:

High School Diploma or any equivalent combination of education and experience.

Required Experience:

Three years in general office or clerical work.

Preferred Education:

Associate or Bachelor degree.

Preferred Experience:

Five years progressively responsible position with some supervisory experience.

Required Licenses and Certifications:

None.

Preferred Licenses and Certifications:

None.

Required Special Knowledge, Skills, and Abilities:

Effective communication skills, organization skills, and basic computer skills. Working knowledge of word processing, spreadsheet and/or data entry applications. Interpersonal communication skills, leadership qualities, ability to organize and make decisions. Ability to multi-task and work cooperatively with others.

Preferred Special Knowledge, Skills, and Abilities:

N/A

Job Responsibilities

50% CUSTOMER SERVICE: Schedule career, personal, alcohol/drug abuse, crisis, and other counseling appointments. Schedule students for groups, workshops, and follow-ups. Answer questions on the phone and from walk-ins regarding personal counseling, psychiatric, alcohol/drug abuse and crisis intervention. Serves as a main point of contact through answering the phone and directing walk in traffic.
30% BUSINESS SUPPORT: Process personal, academic/career, drug/alcohol abuse clients and verify enrollment. Maintains schedules for personal, and drug/alcohol counselors.
15% CRISIS CLIENT PROCESSING: Assist and help process crisis walk-ins and phone calls to expedite the counseling session for the clients. This includes updating paperwork, patching in clients in CAPS database, assisting in the computer lab, and providing a comfortable atmosphere until pick up by the counselor.
5% Other duties as assigned.

In accordance with the federal contractor vaccination mandate , specific facilities at The Texas A&M System may be considered a covered contractor workplace with covered contractor employees. Therefore, successful applicants for this position may be subject to the federal mandate to be fully vaccinated against COVID-19 as a condition of employment unless an approved medical or religious accommodation is in place.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.